Managing Strategist, Texting

Middle Seat

14h•$80,000 - $95,000•Remote

About The Position

Managing Strategists on the Texting team lead high-profile client programs and are responsible for the success and professional development of direct reports. This is a people managing role – one that requires equal investment in the growth of your staff and the quality of your client work. Managing Strategists set strategy, uphold standards, and ensure that every account they touch – directly or through the staff they manage – reflects the Texting team’s best work. This role is a part of the bargaining unit. Why Middle Seat Competitive salaries and great benefits We only work for progressive organizations, candidates, and causes We’re a proudly unionized team — part of the Campaign Workers Guild Get in on the ground floor of a growing operation

Requirements

4+ years of experience in texting, digital fundraising, or a related field; at least 1-2 years of P2P and/or broadcast texting experience required
Strong people management skills or clear readiness to manage; experience guiding junior staff and providing actionable feedback on client work
Able to manage multiple client projects and relationships without assistance
Excellent copywriting and editing skills; ability to write across all send types, adapt to diverse client voices, and train direct reports on voice and tone
Deep understanding of digital fundraising strategy, including theory of change, ask structure, and campaign urgency
Strong analytical and forecasting skills; ability to build accurate fundraising and spending projections and adjust strategy based on performance data
Comfortable leading high-stakes client conversations, including communicating performance challenges and course-correcting strategy
Expert knowledge of Switchboard and familiarity with the broader texting platform landscape (Scale to Win, Tatango, Amplify, etc.)
Required: Knowledge of ActBlue and CRMs (ActionKit, Action Network, NGP, etc.)
Required: Proficiency in AirTable, Looker Studio, and Google Sheets for reporting and data visualization
Experience building media plans for acquisition programs and managing vendor relationships
Attention to detail while managing tight deadlines, multiple content calendars, and the work of junior staff

Responsibilities

Serve as texting lead on assigned clients; craft program strategy, manage client relationships, and work collaboratively across teams
Provide direct reports and junior staff with feedback on client work, including copyediting, content approvals, and ensuring final deliverables are polished
Formally manage 3-4 direct reports: lead regular 1:1 check-ins, write and deliver performance reviews, and take direct responsibility for their professional development, onboarding, and training
Assist or lead the hiring process for roles on the Texting team
Own financial management and forecasting across assigned accounts: maintain error-free reporting and invoicing, produce and regularly update spending and fundraising projections, and ensure the overall financial health and scalability of paid texting programs
Create, pitch, and lead execution of list growth strategy & mobile acquisition plans for assigned accounts; monitor performance and aggressively scale investments
Build and present sophisticated media plans that connect acquisition investments to fundraising and list growth outcomes; hold vendors accountable to performance benchmarks and adjust strategy based on results
Ensure rapid response capacity exists across accounts; review execution for quality and judgment; coach direct reports on how to assess and act on moments
Develop internal and external processes, training materials, and best practices
Craft strategies to improve program performance on assigned accounts that can be shared with clients and used to hold staff accountable for execution
Pitch prospective clients, upsell existing clients, and assist in client onboarding
Assist in ensuring strong cross-team collaboration
Additional responsibilities as assigned

Benefits

100% premium coverage for health, dental and vision
Zero deductible health plan
Wellness benefits, which include free memberships to One Medical, Health Advocate, and Talkspace
Profit-sharing plan: share in the growth and success of Middle Seat
Mobile phone or internet reimbursement up to $75 per month
6% employer match on your 401k retirement account
20 paid vacation days off, plus 2 floating holidays
Unlimited sick leave
Commuter benefits for public transportation
Coworking/Office Space Stipend for Remote Employees
12 weeks of paid leave for new parents
$100 monthly student loan reimbursement
$350 monthly mental health benefit
$1,000 annual professional development reimbursement