Managing Solution Train Engineer

TD • Toronto, ON

1d • Onsite

About The Position

The Managing Solution Train Engineer is accountable for coaching a team of practitioners, building and evolving Scaled Agile capabilities, and advising on work to ensure solutions are sound and follow Agile methodology. This role responds to inquiries from stakeholders at all levels, provides team leadership, training, coaching, development, succession, recruitment, and resource management. The individual will assess current skills within the Agile practice, identify steps for improvement, and be responsible for hiring, growing, and retaining talent. They will act as an expert, innovator, and culture change agent for the Agile practice among business, journey, and platform leaders. The role involves working closely with business leaders to develop product roadmaps, advising on strategic ceremonies, and managing change execution risks. Adherence to enterprise governance, monitoring delivery execution health, and developing innovative approaches to resolve delivery problems are key responsibilities. The position also involves protecting organizational interests by managing risks and staying abreast of emerging issues and regulatory requirements. A culture of risk management and control is essential, ensuring employees are knowledgeable and comply with conduct codes. The role aims to improve delivery predictability and business outcomes using Agile principles.

Requirements

• Undergraduate or post graduate degree
• Certified Scrum Master and/or Certified Scrum Master in scaled Agile framework (e.g., SAFE)
• 7+ years of Scrum Master experience
• Typically requires 10 years of Agile experience
• 5+ years' experience as an Agile coach involved in large-scale Agile transformations
• Expert knowledge of Agile principles and practices, with extensive experience working in an Agile environment
• People leader with expert knowledge of Agile disciplines and practices
• Deep expertise and knowledge of TD frameworks and Agile methodology, tools, best practices, processes and procedures, as well as broader organization issues
• Proven ability in managing large teams
• Provides guidance on the work of practitioners as related to the quality of product(s)/work being produced, delivered & speed of delivery / to market
• Ability to provide guidance and oversight to multiple teams, growing capability across the organization
• Quickly adapts to customer, stakeholder and regulatory needs in collaboration with Platform and Journey teams
• Experienced in the continuous assessment of Practitioners and their craft to ensure enterprise practice standards are upheld
• Provides leadership and guidance to several teams and solves cross-department issues; Participates in the development of business and practice strategies
• Expert collaborator with ability to bring diverse teams together to achieve a common goal
• Resolves most unique and complex problems that have a broad impact on the business
• Offers advice, guidance and training on how to transition to and operate in scaled delivery environments across all levels
• Understands multiple scaling approaches and leverages industry best practices to support the best outcomes
• Helps RTEs resolve complex problems, taking a broad perspective to identify unique and innovative solutions

Responsibilities

• Accountable for coaching the team of practitioners' knowledge, skills and performance, building and evolving Scaled Agile capabilities, and advising practitioners on their work to ensure solutions are sound and follow Agile methodology.
• Responds to inquiries from stakeholders at all levels in the organization (technical, business, Senior and Executive Management) and addresses/escalates concerns.
• Provides overall team leadership, training, coaching, development, succession, recruitment and resource management, engaging with Platform and Journey leads throughout.
• Accountability to understand the current skills and capabilities within the Agile practice; identifies potential steps to accelerate and reach the next level of capability.
• Accountable for hiring the best talent, growing these colleagues and managing retention.
• Acts as an expert or lead innovator and culture change agent for the Agile practice amongst Business, Journey, and Platform leaders.
• Works closely with key business leaders to develop product roadmap, ensuring the optimal use of resources and leverage TD’s delivery operating model to maximize efficiency, effectiveness and scale.
• Advises, guides and executes on strategic ceremonies, reviews and communicates results, and adjust tactics accordingly.
• Proactively identifies change execution risks (related to methodology) and develops coaching plans to manage risk.
• Adheres to enterprise governance to ensure that work commitments meet all the performance, quality and compliance standards and follows the methodology.
• Investigates and where necessary escalates all change execution issues to support effective resolution and increase team performance.
• Monitors delivery execution health continuously and engages stakeholders as required if work commitment status changes.
• Develops innovative approaches (and leverages industry best practice) to resolve delivery execution problems /significant issues within the Journey, Platform or work commitment.
• Effectively builds momentum among team and stakeholders.
• Proactively identify key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with team to execute and implement.
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary.
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.
• Ensures employees are knowledgeable and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.
• Provide insights, build the proper behaviours and culture to delivery success business outcomes faster and improve delivery predictability using Agile.
• Grows team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered.
• Coaches and develops employees and ensures performance management activities are undertaken and provides regular input into employee assessments and development plans.
• Facilitate and foster a Community of Interest that engages members to use their knowledge and network to develop the craft and builds on the community across the organization.
• Leads the process of setting performance objectives for the Agile team through coaching plans; track, monitor and effectively address and/or reward performance in a timely manner.
• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct.
• Shares knowledge, information, skills, and subject matter expertise among the Agile team – or relevant stakeholders - and ensure the timely communication of issues and encourage good working relationships with other functions and teams.
• Responsible for management of the overall team(s)/ Practice providing both leadership and guidance.
• Set targets and objectives for the team, and deliver results.
• Fosters an environment/culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism.
• Drives change through positive reinforcement of milestones and successes.
• Creates an environment where the team freely escalates business challenges.
• Establishes and fosters a cohesive and collaborative team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives.
• Conducts formal performance reviews and provide on-going feedback; coach and develop employees and ensure performance management and development planning activities are undertaken and completed.
• Acts as a brand ambassador for their respective area and the bank, both internally and/or externally.

Benefits

• health and well-being benefits
• savings and retirement programs
• paid time off
• banking benefits and discounts
• career development
• reward and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager