Managing Director- 401K Relationship Manager

Fidelity•Smithfield, RI

5d•Onsite

About The Position

The Managing Director (MD) is entrusted with a book of business of defined contribution plans aligned to key Core Market advisor relationships. The books of business will vary based on each advisor, but typically comprise of 60-90 plan sponsor relationships and 5 – 7 advisor relationships. Plan sizes supported range from $10m plans to $60M in assets under administration. In this role you will develop positive relationships with institutional clients and build internal working relationships with Fidelity personnel in support of service delivery. Travel will not be required.

Requirements

Requires 3 – 5 years of Relationship Management or Client Service experience preferred; preferably within the Retirement/401K industry.
Record keeping and defined contribution administration experience.
Problem-solving skills.
Effective communication and presentation skills.
The ability to consult with your clients to deliver effective solutions to their needs while maintaining strong, positive relationships with key decision makers.
Setting the strategic direction for the plan and demonstrates ultimate ownership and accountability for the relationship.
Partnering with the Plan’s Advisor to understand their specific value proposition to the Plan Sponsor.
Differentiating Fidelity's benefits approach against competitive benefit solutions and offering and implementing Fidelity solutions to address client needs.
Facilitating discussions with clients regarding legal, regulatory and design issues across the plan.
Consulting with clients and their advisors on qualified and potentially nonqualified plan design alternatives.
Coordinating internal resources to provide analysis and recommendations to clients on design alternatives.
Assisting Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries.
Building and developing strong working relationships internally.
Assume a consultative role to acquire a clear understanding of the business needs of relevant issues.
Ensure client satisfaction by seeking feedback and anticipate issues and/or concerns to proactively provide solutions.

Nice To Haves

Series 7 and 63 certifications are required within the first 3-6 months of employment.

Responsibilities

Develop positive relationships with institutional clients.
Build internal working relationships with Fidelity personnel in support of service delivery.
Acquire a Series 7 and 63 within the first 3-6 months of acquiring the position.
Provide world-class customer service to every one of your clients.
Utilize record keeping and defined contribution administration experience.
Apply problem-solving skills.
Utilize effective communication and presentation skills.
Consult with your clients to deliver effective solutions to their needs while maintaining strong, positive relationships with key decision makers.
Set the strategic direction for the plan and demonstrate ultimate ownership and accountability for the relationship.
Act as the client’s 'trusted advisor' in partnership with the Plan’s Advisor.
Partner with the Plan’s Advisor to understand their specific value proposition to the Plan Sponsor.
Provide additional support to the advisor’s book of business, including participating in advisor book of business reviews (sometimes in person), identifying and implementing plan design opportunities across the advisor’s book.
Participate in quarterly advisor updates and training activities, both over electronic channels (i.e. Zoom) and in person.
Differentiate Fidelity's benefits approach against competitive benefit solutions and offer and implement Fidelity solutions to address client needs.
Facilitate discussions with clients regarding legal, regulatory and design issues across the plan.
Consult with clients and their advisors on qualified and potentially nonqualified plan design alternatives.
Coordinate internal resources to provide analysis and recommendations to clients on design alternatives.
Assist Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries.
Build and develop strong working relationships internally.
Assume a consultative role to acquire a clear understanding of the business needs of relevant issues.
Ensure client satisfaction by seeking feedback and anticipating issues and/or concerns to proactively provide solutions.