Managing Director

The Manner•New York, NY

2d•$220,000 - $250,000•Onsite

About The Position

The Managing Director is the visionary leader responsible for ensuring that every aspect of the guest experience is executed with precision, personalization, and genuine hospitality. This role oversees the full operation of the hotel, driving performance across all departments to achieve excellence in service, financial success, and team engagement. With a focus on sustaining the hotel’s prestige, the Managing Director ensures that The Manner not only meets but exceeds the expectations of our discerning clientele.

Requirements

Over 10 years of leadership experience in the hospitality industry, with a proven track record of managing and developing high-performing teams to achieve business objectives.
Extensive experience in overseeing daily operations, ensuring seamless guest experiences, and driving efficiency across all departments, including front office, housekeeping, and food and beverage.
Strong ability to develop and manage budgets, analyze financial performance, and implement strategies to maximize revenue and profitability while controlling costs.
Adept at building relationships with stakeholders, resolving conflicts effectively, and maintaining high standards of service and guest satisfaction.

Responsibilities

Provide strategic leadership and direction to all hotel departments, ensuring seamless daily operations and an uncompromising guest experience.
Uphold and advance the hotel’s standards, creating an environment of personalized service that consistently exceeds guest expectations.
Serve as the face of the hotel, fostering meaningful relationships with guests, owners, community partners, and key stakeholders.
Drive overall financial performance through effective revenue management, cost control, and strategic business planning.
Cultivate a culture of excellence by inspiring, mentoring, and developing a high-performing leadership team and staff.
Oversee all standards and service protocols, ensuring flawless execution across every touchpoint of the guest journey.
Collaborate with Sales, Marketing, and Revenue teams to maximize market share, attract high-value clientele, and grow the hotel’s prestige.
Ensure full compliance with all legal, safety, and operational standards, maintaining the highest levels of integrity and accountability.
Lead property-wide initiatives focused on innovation, sustainability, and enhancing the overall guest and employee experience.
Represent the hotel at industry events, community functions, and with ownership, positioning The Manner as a market leader.