Managing Director

BGIS • Toronto, ON

58d

About The Position

The Managing Director is an experienced, detail-oriented business executive responsible for creating and executing comprehensive account plans to launch innovative services with a strong focus on value, customer service, and compliance. This role fosters a culture of care and success, emphasizing physical and emotional safety, while gaining a deep understanding of both client and BGIS financial details. The Managing Director develops a client-focused strategy by anticipating needs, analyzing key account data for risks and opportunities, and paying attention to competitor engagement. They ensure a thorough understanding of contract details, using judgment to identify potential risks and opportunities. This action-oriented role oversees high-performing teams that prioritize people engagement and development, promoting a culture of problem-solving and collaboration to achieve success and deliver solutions. Building credibility and trust through expert engagement, responsiveness, and accountability is key, as is encouraging innovation through curiosity and healthy disruption. The role promotes collaboration and respect across account, product line, and corporate functions, emphasizing meaningful relationships with people, clients, vendors, and the BGIS Enterprise. It encourages diversity and inclusivity among stakeholders and drives employee involvement through initiatives that create opportunities for all.

Requirements

• University degree in business administration. MBA would be considered an asset.
• 10 year plus Real Estate business portfolio management of various functional areas and account management work experience.
• Exhibits a very high degree of professional maturity - comfort and maintains composure with audiences at all levels including those at the executive management position level.
• Highly detailed oriented, who can manage through large volumes of information and administer accordingly.
• Strong negotiating and influencing to achieve desired outcomes at all levels – including executives.
• Adept at tailoring communication style and delivery to different audiences, and using effective listening skills to gain clarification from others.
• Quickly adapting to new, different or changing requirements, quickly grasps new concepts, adapts and reflects on lessons learned.
• A very high degree of comfort with ambiguity.
• Exceptionally adept at analyzing, evaluating and defining problems and challenges, identifying alternatives and making timely decisions.
• Possesses a continuous improvement and quality mindset along with an exceptional desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client.
• Exceptionally skilled at Understanding / Interpreting and or Developing: Financial Information and general budget management, Strategic Account management Plans and detail, Contract Interpretation of Terms and Conditions, Data from various sources – example - dashboards, Utilizing Excel, creating spreadsheets and presenting to executive leaders, Creating PowerPoint presentations and delivering on them to various stakeholders.

Nice To Haves

• MBA would be considered an asset.

Responsibilities

• Leadership of a team that includes all facets of People and Culture (Talent Acquisition, Development, Compensation, Retention) – of various roles and functional areas ensuring their success.
• Build and organize for the optimal integrated construct that is most effective in delivering client services.
• Accountable for the engagement, inclusion and management of all employees regardless of their functional area.
• Accountable for strategic account management and meeting business goals for both the client and BGIS.
• Continuously engages clients in discussions to understand and anticipate needs and identify additional services. Recommends and sells pull-through of additional services.
• Ownership and accountability for client relationship and for achieving client satisfaction objectives for the assigned account(s).
• Develops and maintains effective relationships with clients, managing client expectations and ensuring client satisfaction is achieved.
• Acts as the focal point of escalation for issues pertaining to the assigned account(s).
• Develops, recommends, implements and directs the execution of strategic and account expansion plans to enable results including but not limited to business growth, achieving and enhancing performance.
• Collaborates with relevant internal contributors to achieve client satisfaction and growth objectives.
• Provides quarterly value reporting to substantiate value creation to clients.
• Provides value added recommendations, solutions and thought leadership to the client to enhance portfolio.
• Overall ownership for ensuring all client obligations are delivered and that all operational and financial metrics are achieved.
• Accountable for ensuring that the manner in which the work is delivered complies with all requirements including but not limited to environmental, health and safety, and building standard requirements.
• Collaborates with relevant Contributors and leads the account team in the continuous identification, development and implementation of innovative solutions to continually deliver value to the client.
• Interprets key business risks and plans for mitigation.
• Ownership and accountability for achieving financial targets through effective planning, leadership, operational, financial and risk management as well as implementation of process and technological improvements.
• Directs the account team and collaborates with relevant contributors in the continuous identification and implementation of best practices; review, refinement and/or development and implementation of processes, technologies and sustainable practices, leveraging self-perform wherever possible to achieve efficiency gains. Directs the implementation of related enhancements for the account.
• Directs the development, consolidation, implementation and management of budget for the account.
• Collaborates with all enterprise groups - product line leaders to ensure financial and operational targets and shared services groups to drive operational support for service delivery.
• Accountable understanding and responding to client needs with presenting BGIS Solutions.
• Collaborates with relevant contributors to support client needs and requirements by presenting various BGIS solution.
• Is an Brand Ambassador for BGIS Services to support growth and expansion of services that matter most to our Client.
• Contributes to proposal development, actively attends relevant events in order to establish market presence and contribute to brand awareness, networks to maintain awareness of BGIS capabilities.

Benefits

• BGIS is committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.
• We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
• BGIS is an equal opportunity employer, and we welcome you to apply for a position with us!
• If you require accommodation during the recruitment process, please contact us at [email protected]. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive