Managing Director, Public Health Services Helplines

Health Resources in Action Inc • Boston, MA

107d • Hybrid

About The Position

Health Resources in Action, Inc. (HRiA) is a non-profit organization dedicated to improving and reimagining public health by connecting, consulting, and collaborating to address complex challenges in access and equity within health and social systems. HRiA focuses on creating actionable solutions for equitable and sustainable health for all, employing an anti-racist approach and valuing health and racial equity, leading with heart, collaboration, and innovation. The organization offers diverse employment opportunities and is committed to being a great place to work, with a growing portfolio of impactful work, person-centered policies, and generous benefits. HRiA has a diverse staff of over 270 people and is based in Boston's Chinatown neighborhood.

Requirements

• At least 10 years of progressive leadership or management of helplines or similar programs (e.g., hotlines, quitlines, safelines, or other similar crisis or social service contact centers).
• Master’s degree in public health or similar field; in lieu of advanced degree, a bachelor’s degree with at least 10 years of relevant work experience.
• Demonstrated experience securing and managing significant federal or state contracts.
• Demonstrated experience and success in managing and supervising staff and consultants.
• Excellent client management skills, with ability to work simultaneously with multiple funders, partners, vendors, and other collaborators.
• Strong team management skills, including demonstrated ability to build, lead, motivate, manage, and sustain an effective team of diverse, senior professionals.
• Strong project management skills, including demonstrated ability to develop and implement a strategic vision, set goals and priorities, and develop and implement plans and strategies.
• Ability to build and manage complex budgets.
• Highly organized, motivated, and able to work well independently and with a team.
• Strong attention to detail and highly developed organizational skills.
• Experience working in a multicultural environment and an understanding of and a commitment to health and racial equity, including addressing racism and white supremacy in our internal and external work.
• A commitment to valuing diversity of thought, backgrounds, and perspectives.
• Ability to work effectively in a fast-paced, busy environment.
• Flexibility, humility, and a sense of humor.

Nice To Haves

• Experience in public health and/or behavioral health, including substance use disorder or problem gambling prevention and treatment, is preferred but not required.

Responsibilities

• Lead a portfolio of statewide helplines and associated team of staff, and provide leadership and direction on staffing, hiring, budgets, planning, implementation, evaluation, and related activities.
• Establish a vision for the cluster and develop and implement goals and priorities that align with and support HRiA’s mission and vision, including health and racial equity.
• Supervise at least two senior staff and administrative coordinator(s) and provide guidance to ensure effective implementation of projects and meet portfolio goals.
• Work with senior staff to promote and support a cohesive and effective team structure and dynamic that aligns with HRiA’s values, promotes staff satisfaction and work/life balance (while maintaining 24/7/365 operations), and facilitates pursuit of cluster and organizational goals to advance HRiA’s mission.
• Work with staff and teams to recruit, supervise, and manage a diverse team of public health professionals.
• Develop, engage, and maintain strong relationships with key collaborators and leaders, including clients, government agencies, community leaders, and residents.
• Direct, lead, or manage projects, as needed and/or appropriate.
• Provide insight and guidance to help team address challenges and barriers.
• Oversee and ensure continuous quality improvement activities.
• Conduct annual staff performance reviews and develop and support staff in setting and attaining professional development goals.
• Assist with project planning, decision making, implementation, and evaluation.
• Work with HRiA’s Administration & Finance staff, Vice President, and cluster senior leadership to develop and monitor the overall cluster budget and make decisions and take action to ensure alignment between contractual requirements, program activities, and budget parameters.
• Support and enable senior leadership to create and manage individual program budgets and workplans in alignment with overall cluster budget.
• Participate as a member of HRiA’s Senior Leadership Team and take part in or lead other organization-wide activities as needed.
• Establish and pursue a vision for a portfolio of helpline and behavioral health-related projects and implement creative and effective strategies for sustainability and growth.
• Work with the Vice President, marketing and development staff, and other senior leadership to identify, assess, and pursue business development opportunities.
• Lead and/or contribute to proposals and scopes of work for new business.
• Build capacity of team to take on new business development activities.
• Participate in the Marketing & Business Development Roundtable.
• Serve as a trusted, informed subject matter expert for HRiA, our partners, and communities in helpline and information and referral services, including but not limited to behavioral health prevention, treatment, and recovery.
• Build and maintain knowledge of significant trends and developments in behavioral health, substance use, problem gambling, including implications for behavior health helpline services, policy, and/or health and racial equity.
• Provide content to market and promote work online or through other media.
• Develop and deliver webinars, presentations, and practice briefs.
• Participate in organizational events, trainings, or other opportunities.
• Suggest ideas/improvements through participation in teams and committees.
• Contribute technical and/or subject matter expertise to projects and teams in the cluster and across the organization.
• Lead projects or implement project activities or tasks, as needed or appropriate.
• Work with and support senior leadership, managers, and other staff to achieve project goals, monitor contract compliance and implementation, and ensure timely completion of deliverables within budget and to client’s satisfaction.
• Build and maintain strong and effective relationships with clients and other partners/collaborators.

Benefits

• Competitive salaries
• Health, dental, and vision insurance
• Retirement plan
• Short-term, long-term, and life insurance
• Paid Family and Medical Leave
• Vacation starting at 4 weeks, plus office closure during the last week of December
• Flexible summer hours
• 13 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager