Managing Director, Operations Fidelity & Excellence
About The Position
At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking a Managing Director, Operations Fidelity & Excellence. Come join a team that is dedicated to making an impact for the people and communities we serve. This position requires 4 days (Mon-Thurs) onsite in Brentwood, TN. The Managing Director, Operations Fidelity & Excellence is responsible for ensuring alignment, consistency, and excellence across all facets of Operations. Serves as a trusted advisor to the Executive Vice President (EVP), Chief Corrections Officer, and Operations Vice Presidents, helping translate enterprise priorities into actionable plans, drive execution, monitor performance, and support decision-making at the highest levels of the organization.
Requirements
- Graduate from an accredited college or university with a Bachelor's degree is required.
- 10+ years of experience in operations, strategy, project management, or a related field, including experience supporting senior executives in a complex, multi-site operating environment is required.
- Demonstrated ability to manage large-scale projects and enterprise initiatives.
- Strong analytical, financial, and operating modeling skills required.
- Must possess exceptional communication skills, including executive-level writing and presentation development skills; high degree of professionalism, discretion and emotional intelligence.
- Ability to work independently in a fast-paced environment with shifting priorities is required.
- Proficiency in Microsoft Office applications is required.
Nice To Haves
- An advanced degree (MBA, MPA, or MS) is preferred.
- Experience overseeing sensitive or security-related programs preferred.
Responsibilities
- Manages strategic operations goal development, performance tracking, and enterprise level reporting.
- Leads the development and continuous refinement of the operations strategic plan, ensuring alignment with organizational priorities.
- Oversees operations risk assessment processes, identifies operational vulnerabilities, and recommends mitigation strategies.
- Leads operational reviews of underperforming areas and collaborate on developing and managing strategic corrective action plans.
- Assists executive leadership in operationalizing enterprise initiatives, ensuring consistent adoption, fidelity, and execution across regions and business units.
- Serves as project manager for Operations initiatives, goal tracking, and success metrics.
- Manages high-priority, cross-functional projects as directed by executive leadership, ensuring timelines, quality standards, and deliverables are met.
- Develops frameworks, tools, and processes to increase operational consistency, predictability, and accountability.
- Drives implementation readiness for enterprise initiatives, supporting operations leaders in planning, rollout, and change management.
- Develops and maintains key performance indicators (KPIs) and scorecards for monitoring operational health.
- Conducts operational analysis, benchmarking, and intelligence-gathering to inform executive decision-making.
- Evaluates operational processes and recommends solutions to increase efficiency, reduce friction, and promote scalability.
- Develops, manages, and sustains the External Stakeholder Group and associated initiatives, ensuring alignment with strategic corporate priorities.
- Represents Operations in key external partnerships, regulatory interactions, and community initiatives.
- Maintains awareness of external trends affecting the organization and provides guidance to executive leadership on strategic positioning.
- Serves as a senior liaison between Operations and cross-functional leaders (HR, IT, Finance, Security, Facilities, Legal, etc.) to ensure cohesive execution of enterprise initiatives.
- Represents the Operations executive team in working groups, task forces, and enterprise planning sessions.
- Provides partnership, guidance, and escalation support to operations field leaders as needed.
- Manages and maintains the company's Executive Protection Program, including vendor relationships, protocols, program improvements, and compliance measures.
- Coordinates with Security, Legal, and external partners to ensure safety, confidentiality, and operational continuity for covered executives.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
