Managing Director of Operations - Denver, CO

Cortland•Denver, CO

About The Position

The Managing Director of Operations is a dynamic leader and change champion responsible for driving operational excellence across a multimillion-dollar multifamily real estate portfolio. The role calls for data-driven strategic thinking, an owner's mindset, and a commitment to developing high-performing teams. The Managing Director sets a clear strategic vision for the region, drives accountability for operational outcomes, and collaborates across the organization to achieve shared goals. This position oversees budgeting, financial planning, and pro forma development in partnership with the Investments team. It also supports acquisitions and underwriting through operational due diligence, validation of underwriting assumptions, assessment of operational risks and opportunities, and contribution of market and portfolio expertise. Regular travel within the designated market is anticipated at 60%, with additional travel to other locations or meetings as needed.

Requirements

10+ years of experience leading multifamily real estate operations across multi-million-dollar portfolios, including 5–7 years in senior leadership roles such as Regional VP, SVP, or equivalent.
Bachelor’s degree in business, real estate, or a related field.
Demonstrated success with innovative, large-team leadership.
Superior record of improving business results and executing sophisticated business plans.
Flexibility to travel regularly within the portfolio and to other locations or meetings as needed; anticipated travel is 60% within the designated market.
Strong commitment to empathetic, creative customer service.

Responsibilities

Recruit, develop, and retain top talent, and build a high-performance culture through coaching, feedback, and consistent standards of excellence across markets.
Identify performance gaps, design innovative solutions, test and scale initiatives, and lead continuous improvement.
Analyze portfolio and market performance to inform strategy, underwriting, and decision-making; identify opportunities for growth and expansion.
Set a strategic vision for the region, inspire confidence, and align teams and stakeholders around shared goals.
Drive ownership and accountability for operational outcomes and performance.
Oversee budgeting, financial planning, and pro forma development in partnership with the Investments team, using financial insights to support value creation and mitigate risk.
Communicate transparently and build trust with direct reports, regional support teams, and executive stakeholders.
Collaborate with Investments, Marketing, Facilities, Training, Construction Management, Operations Support, and other partners.
Monitor the health of the region and broader organization, and champion initiatives that strengthen culture, capability, and operational alignment.
Partner with stakeholders throughout the acquisition lifecycle, providing operational due diligence, validating underwriting assumptions, assessing operational risks and opportunities, and contributing market and portfolio expertise.