Managing Director of Operations Transformation
About The Position
Zeta is seeking a stellar Managing Director of Operations Transformation with a Bachelor's Degree and 10+ years of experience and a proven record of building, optimizing, and scaling operational systems. This role is pivotal in removing barriers to achieving consistent world-class operations as Zeta scales schools across New York City. Several critical areas of operational and facilities excellence require deep analysis and redesign to build for scale. This leader will drive projects such as building and operating a network-wide operating system for scale, evaluating and redesigning existing operational practices, optimizing safety systems, exploring AI use cases in operations, and redesigning professional development pathways for school-based operations staff. The position requires wearing multiple hats as part of a lean scale-up team, supporting the work of others, and taking on new projects and tasks as needed.
Requirements
- Bachelor's Degree
- 10+ years of experience
- Proven record of building, optimizing, and scaling operational systems
- Permanent authorization to work in the U.S.
Responsibilities
- Build and operate a network-wide operating system for scale, creating a machine-like framework that maps and tracks operational priorities across schools and aligns stakeholders
- Evaluate existing operational practices, processes, systems, and roles across schools; identify inefficiencies, analyze root causes, and implement scalable solutions following an identification → root cause → solutions approach
- Unlock the full potential of safety systems by leveraging the full power of our advanced technologies (e.g., smart cameras, AI-powered monitoring) and strengthening accountability structures for both safety leaders and all Zeta staff
- Explore the highest value use cases for AI in operations (both at the Central Office and Schools), and pilot AI these applications (e.g. AI-powered family communications and an AI-enabled search of codified procedures and documents)
- Redesign professional development pathways for school-based operations staff, building codified training, role expectations, enhanced performance management processes, and career growth opportunities
- Wear multiple hats as a part of a lean scale-up team, supporting the work of others on the team and taking on new projects and tasks as needed
Benefits
- Comprehensive and affordable medical, dental, and vision plans
- Flexible spending accounts for eligible medical purchases and commuter expenses
- 403(b) retirement plan with matching contributions
- Monthly stipend for wellness and lifestyle expenses
- 4 live therapy sessions per month through Talkspace
- Free Headspace subscription
- MacBook Air
- Specified monthly reimbursement for use of mobile phone
- Fully stocked teacher workrooms with favorite snacks and Nespresso machine
- Zeta swag, team outings, and NYC’s finest sweet treats
- Books for professional development
- Clear pathway to professional growth
- Consistent feedback and support from managers and teammates
- Community Circle practice
- Interactive Mindfulness and DEIJ programming
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What This Job Offers
Job Type
Full-time
Career Level
Director
