Managing Director of Operations Transformation

Zeta Charter Schools • New York, NY

5d • $125,000 - $175,000 • Hybrid

About The Position

Zeta is seeking a stellar Managing Director of Operations Transformation with a Bachelor's Degree and 10+ years of experience and a proven record of building, optimizing, and scaling operational systems. This role is pivotal in removing barriers to achieving consistent world-class operations as Zeta scales schools across New York City. Several critical areas of operational and facilities excellence require deep analysis and redesign to build for scale. The position title will be commensurate with candidate experience.

Requirements

• Bachelor's Degree
• 10+ years of experience
• Proven record of building, optimizing, and scaling operational systems
• Work authorization is required (candidate must have permanent authorization to work in the U.S.)

Responsibilities

• Build and operate a network-wide operating system for scale, creating a machine-like framework that maps and tracks operational priorities across schools and aligns stakeholders
• Evaluate existing operational practices, processes, systems, and roles across schools; identify inefficiencies, analyze root causes, and implement scalable solutions following an identification → root cause → solutions approach
• Unlock the full potential of safety systems by leveraging the full power of our advanced technologies (e.g., smart cameras, AI-powered monitoring) and strengthening accountability structures for both safety leaders and all Zeta staff
• Explore the highest value use cases for AI in operations (both at the Central Office and Schools), and pilot AI these applications (e.g. AI-powered family communications and an AI-enabled search of codified procedures and documents)
• Redesign professional development pathways for school-based operations staff, building codified training, role expectations, enhanced performance management processes, and career growth opportunities
• Wearing multiple hats as a part of a lean scale-up team, supporting the work of others on the team and taking on new projects and tasks as needed

Benefits

• Comprehensive and affordable medical, dental, and vision plans
• Flexible spending accounts for eligible medical purchases and commuter expenses
• 403(b) retirement plan; Zeta offers matching contributions toward your savings
• Competitive compensation
• Monthly stipend for wellness and lifestyle expenses
• 4 live therapy sessions per month through Talkspace, and a free Headspace subscription
• MacBook Air, and specified monthly reimbursement for use of mobile phone
• Fully stocked teacher workrooms with favorite snacks and Nespresso machine
• Zeta swag, team outings, and NYC’s finest sweet treats
• Books for professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Director