Managing Director of Donor Experience Academy - Advancement and Alumni Engagement

Emory University•Atlanta, GA

1d•Hybrid

About The Position

The Division of Advancement and Alumni Engagement at Emory University is seeking a Managing Director of Donor Experience Academy. This program is designed for individuals pursuing a career in major gift fundraising at Emory. Donor Experience Officers (DXOs) are frontline development officers in a talent development pipeline. As they progress through the program and meet benchmarks, they become eligible for vacant development officer roles across the division. The program involves concurrent modules offering intensive exposure to all areas of the division, enabling participants to develop the skills needed to become successful Donor Experience Officers (DXOs). This position leads the Donor Experience Academy and reports to the Assistant Vice President of Advancement – Academic Advancement.

Requirements

A bachelor's degree and six years of experience in higher education, development, fundraising, healthcare, or equivalent experience in a non-profit institution with a minimum of one year managing staff.

Nice To Haves

Experience as lead solicitor, primarily closing gifts between ($1,000 - $100,000) from gift prospects.
Prior experience working with comprehensive campaigns, alumni engagement, or a university setting.
Experience leading and developing a team’s skills through effective feedback and coaching, motivating and empowering colleagues while being institutionally minded, strategic, and impactful.
Experience working with various technologies including advanced knowledge and experience with Microsoft Office Suite, database and project management software, and CRM systems.
Strong leadership, interpersonal, organizational, problem-solving skills with attention to detail, the ability to work with ambiguity, navigate a complex work environment, and manage multiple projects simultaneously.
The ability to work independently as well as collaboratively to achieve goals with a commitment to delivering exceptional customer service.
Strong written and verbal communication skills as well as effective presentation skills.
Flexibility to accommodate changing priorities and deadlines.
Possess a high level of professionalism and commitment to confidentiality with sound judgment and discretion.

Responsibilities

Develops and implements strategies for identifying, cultivating, and successfully soliciting individuals to support educational and research programs for the University.
Leads a team of front-line gift officers (Donor Experience Officers) (DXOs) primarily focused on soliciting gifts of $1,000 - $25K from alumni and constituents.
Partners with leadership and consultants to develop and lead the DXA, coordinating a structured, immersive onboarding and training program introducing DXOs to all areas of Advancement and Alumni Engagement.
Partners with division leaders to create curriculum, facilitating learning and professional development through experiential and classroom programming.
Function as an integral part of a team, which designs and implements successful fundraising programs that include annual giving, planned giving, and major gifts to maximize private gift support.
Develops Donor Experience Academy (DXA) strategic planning and goal setting.
Coaches/mentors DXOs in the identification and solicitation of prospects; determines assessment and cultivation visits to prospects.
Manages a limited portfolio of prospects through an active schedule of solicitation, cultivation, and stewardship calls/visits to donors and new prospects in support of strategic priorities.
Builds relationships among prospective donors, alumni, and volunteers to support programs and priorities.
Engages central advancement offices to ensure that potential gift prospects are properly qualified, cultivated, and stewarded.
Ensures the maintenance of information on selected donors and prospects including contact reports in CRM system.
Communicates in ways that are donor-centric, while furthering the mission of Emory.
Travels to meet with donors as needed.
Manages the operations of the department/program and budgets.
Performs related responsibilities as required.
Meet division metrics for visit preparation, qualification, contact reports, visits, referrals, and accurate coding using the CRM system.
Represent the department, school/unit, division, or University.