Managing Director IT, End User Compute & Modern Desktop

Federal Express Corporation•Memphis, TN

3d•$12,477 - $29,112•Hybrid

About The Position

Plan, organize, direct and control all efforts relative to the design, definition, development, implementation and maintenance of computer systems, applications, projects and programs. This position will lead a high-performing team of managers, FTEs, and managed service partners within the End User Computing and Modern Workspace organization, which includes collaboration tools, audio/video conferencing, email and print services, and additional employee productivity applications. This mission-critical leadership role is responsible for delivering a secure, reliable, and AI-enabled environment that protects corporate information, simplifies user collaboration across digital and physical workspaces, and drives global enterprise productivity. The Managing Director will balance operational excellence with strategic transformation, ensuring the performance, stability, and supportability of the current technology ecosystem while advancing the enterprise toward a future-ready digital workplace.

Requirements

Extensive experience in systems development including design, development, implementation and maintenance of large batch or online transaction based systems.
Experience in the majority of the following: mainframe, distributed systems, client server, relational systems, transaction and message systems, embedded systems, imaging and systems management and operation.
Previous management experience, strong leadership, human relations and communication skills required.

Nice To Haves

The desired location for this position would be Memphis, TN, Pittsburgh, PA, or Plano, TX however, this position may be located anywhere within the United States excluding Alaska, Hawaii, and US territories.
Depending on your location, you may be required to work at a FedEx Campus several times per week.

Responsibilities

Lead teams responsible for IT design and maintenance.
Provide strategic direction for systems and application enhancements.
Lead design projects and provide information to executives.
Perform other duties as assigned.
Define and execute the strategic roadmap for a secure, unified, and modern digital workplace, delivering a seamless employee experience across collaboration platforms (e.g, M365 suite), productivity tools, endpoint technologies, and physical workplace environments while aligning technology investments to business priorities.
Lead enterprise transformation initiatives by integrating employee-facing technologies with key business platforms and advancing intelligent automation, AI-powered capabilities, and agentic workflows to simplify work, improve service delivery, and increase workforce productivity.
Ensure the stability, performance, and resilience of critical communication, collaboration, and productivity services supporting the global enterprise. Establish operational discipline, proactive monitoring, and rapid incident response capabilities to maintain high service availability and minimize business disruption when issues occur.
Provide strategic leadership for global IT delivery services, managed service providers, and technology partners, ensuring service quality, operational effectiveness, contractual compliance, and continuous improvement while optimizing technology investments, licensing, and operating costs.
Partner with Information Security and enterprise stakeholders to deliver a modern workplace environment that is secure by design, balancing user experience, operational efficiency, and productivity with enterprise security requirements, governance standards, and regulatory obligations.
Lead complex, cross-functional programs with an end-to-end enterprise perspective, driving alignment across business, technology, security, and operations teams to deliver integrated solutions, accelerate value realization, and improve organizational outcomes.
Establish success metrics and accountability frameworks to measure technology adoption, employee experience, operational performance, and business outcomes, ensuring enterprise investments deliver measurable value and desired organizational results.