End User Support (Desktop Technician)

AmeriSave Mortgage•Atlanta, GA

1d•Hybrid

About The Position

AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence. Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they’re celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers. At AmeriSave, we're one team with one shared dream - to be the best. Let’s redefine excellence together! What we’re looking for: AmeriSave is currently hiring an End User Support professional to join our IT team. The ideal candidate is someone who is driven and passionate about playing a key role in our company’s growth. Candidates must be detail oriented with strong written and verbal communication skills.

Requirements

Bachelor’s degree preferred or 2+ years of relevant experience
Skilled End User Support Technician with at least 5 years of experience.
Strong knowledge of Windows 11, and Microsoft Office 365 suite
Has extensive experience with internal IT support and onboarding new hires.
Experience setting up and configuring with network printers
Knowledge working with IT ticketing systems.
Excellent written and verbal skills
Must be a self-starter who is able to work online or offline hours independently and with minimal or no supervision
Time management skills
Ability to work under pressure
Strong problem solving and analytical skills
Strong organizational skills, occasional remote work
High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet. Minimum speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use).

Nice To Haves

Preferred knowledge of vulnerability management and remediation.
Azure and Intune experience
Active Directory experience
Hardware and software applications support

Responsibilities

Diagnose and resolve technical hardware and software issues.
Track and route problems and requests and document resolutions.
Desktop hardware and software maintenance and support.
Scanner, printer and other peripheral maintenance and support.
Maintain inventory of IT applications/software.
Test and deploy software and updates to all internal/WFH desktops as well as virtual desktop environments.
Remediate vulnerabilities in physical and virtual desktop environments.