Managing Director, Enterprise Platforms

BDO USA•Chicago, IL

About The Position

This Managing Director is responsible for operating BDO’s core enterprise platforms—Oracle Cloud, OneStream, ServiceNow, Agiloft, and Microsoft Dynamics—as managed business services supported by strong product management discipline. The role is accountable for delivering consistent release cycles, platform stability, user adoption, enhancement roadmaps, and scalable M&A onboarding playbooks across these systems. This leader serves as the primary IT platform partner to Core Business Services, including Finance, People & Culture, Legal, and Real Estate, ensuring platform strategy aligns with enterprise architecture, business priorities, and colleague experience objectives. The role also provides direct leadership to platform product directors and technical leaders across all five platforms, including coaching, performance management, capacity planning, prioritization, and capability development.

Requirements

Bachelor’s degree in Information Systems, Computer Science/Engineering, Business Administration, Finance, Accounting or IT, required
Fifteen (15) or more years of progressive IT experience delivering, supporting, or optimizing enterprise platforms, required
Ten (10) or more years of senior leadership experience running enterprise platform organizations at scale, required
Five (5) or more years of people leadership experience, including team oversight, coaching, and performance management, required
Direct leadership experience with Oracle Cloud ERP and financial systems programs in a complex enterprise environment, required
Experience operating SaaS platforms as products, including configuration governance, release cadences, and adoption measurement, required
Experience leading M&A platform integration efforts and developing repeatable onboarding playbooks, required
Experience establishing product management operating models across a portfolio of enterprise SaaS platforms, required
Experience managing vendor relationships and license portfolios with major SaaS providers such as Oracle, ServiceNow, Microsoft, or comparable vendors, required
Software Proficiency with Enterprise Platform Systems such as Oracle Cloud ERP (Fusion or other versions) and ServiceNow, required
Strong command of product management practices, including roadmap development, backlog prioritization, release planning, and outcome measurement
Strong business-results orientation, with the ability to translate platform investments into measurable value for the firm
Ability to challenge unnecessary customization requests while preserving business value and platform integrity.
Demonstrated ERP program leadership across stabilization, optimization, and transformation efforts
Strong matrixed leadership and influence skills, with the ability to align business stakeholders, technical teams, and external vendors
Strong analytical, organizational, and problem-solving capabilities, along with excellent written and verbal communication skills

Nice To Haves

Master’s degree in Information Systems, Business Administration or Technology Management, preferred
Experience with ServiceNow platform ownership, preferred
Experience working in professional services, Big 4, or similarly complex partnership-based environments, preferred
Experience supporting audit, regulatory, and compliance requirements at the platform level, preferred
Any Oracle Cloud ERP certifications, preferred
ServiceNow Certified Implementation Specialist (CIS) or equivalent, preferred
ITIL, SAFe, or product management certification (Pragmatic, SVPG), preferred
Working knowledge of OneStream, Agiloft, and Microsoft Dynamics 365, preferred
Experience with enterprise work management and delivery tools, including Azure DevOps, Jira, ServiceNow ITBM, and Power BI, preferred
Experience with productivity and collaboration platforms, including Microsoft 365 and SharePoint, preferred

Responsibilities

Provides strategic leadership and direction for BDO’s core enterprise platforms—Oracle Cloud ERP, OneStream, ServiceNow, Agiloft, and Microsoft Dynamics—as managed business services
Establishes a consistent product management operating model across all platforms, including product ownership, backlog management, release planning, and adoption measurement
Leads the Oracle Cloud ERP delivery model with aligned IT leadership, business ownership, and executive governance to stabilize, mature, and optimize the platform
Owns platform strategy for OneStream, ServiceNow, Agiloft, and Microsoft Dynamics 365 in partnership with Finance, Legal, Procurement, Growth, Marketing, and Sales stakeholders
Establishes configuration governance, change control, release management standards, and quality gates to limit unnecessary customization and preserve platform upgradability
Monitors platform health, service levels, incident trends and drives root cause analysis and continuous improvement across the platform portfolio
Measures platform adoption and colleague satisfaction through usage metrics, NPS, and CSAT, and leads improvement plans against defined targets
Safeguards access, roles, and provisioning are aligned to least privilege principles and business requirements across all enterprise platforms and oversees RBAC
Manages vendor relationships, license optimization, and platform financial performance in partnership with IT FinOps, including quarterly business reviews and unit cost reporting
Builds and maintains repeatable M&A onboarding playbooks for key enterprise platforms to accelerate integration and improve consistency across acquisitions
Partners with Enterprise Architecture, the CISO, and IT Operations to ensure platforms align with enterprise standards, integration and data flow requirements, and compliance obligations including QC1000, SOC 2, and audit readiness
Provides executive reporting and develops platform team capabilities across product management, technical leadership, and functional specialization to support roadmap delivery and long-term platform maturity
Directly manages platform product directors and technical leaders across Oracle ERP, OneStream, ServiceNow, Agiloft, and Dynamics; provides coaching and performance management
Leads platform team capacity planning, hiring, onboarding, and capability development across all core enterprise platforms