Managing Director, Enterprise Infrastructure and Cloud Operations

BDO USA•Chicago, IL

About The Position

This Managing Director leads BDO’s cloud, network, systems engineering, security operations, and core enterprise IT infrastructure functions. This role is responsible for delivering the resilient, scalable, and secure technology foundation needed to support BDO’s growth from $3B to $6B, while maintaining high availability for critical systems, disciplined cloud cost management, and an audit-ready compliance posture across frameworks such as SOC 2, ISO 27001, and QC1000. The role brings together accountability for cloud, network, systems, security operations, and endpoint infrastructure under a single leader, while leveraging offshore delivery through RISE India to improve scale and operational efficiency. It also provides direct leadership to infrastructure, cloud, network, systems engineering, and enterprise operations leaders, including coaching, performance management, workforce planning, hiring, and capability development.

Requirements

Bachelor's degree in Computer Science, Information Systems, or Engineering, required
Fifteen (15) or more years of progressive Enterprise Corporate infrastructure and cloud experience, required
Ten (10) or more years of senior leadership experience running infrastructure or cloud operations at an Enterprise scale, required
Five (5) or more years of people leadership experience, including team oversight, coaching, and performance management, required
Experience with direct leadership of Azure at enterprise scale, including landing zones, governance, and platform engineering, required
Demonstrated FinOps capability with measurable results in run-rate reduction and cloud cost governance, required
Success integrating India-based offshore delivery with U.S. operations at scale, required
Experience with leadership of disaster recovery, business continuity, and annual DR testing programs, required
Delivery of audit and compliance readiness across frameworks such as SOC 2, ISO 27001, or similar standards, required
Oversight of strategic vendor relationships with hyperscalers, network providers, and other key infrastructure partners, required
Leadership of hybrid infrastructure environments spanning on-premises and cloud platforms through active migration and modernization, required
Support for externally facing client systems, services, and applications, required
Software Proficiency with Microsoft Azure at enterprise scale, required
Working knowledge of Cisco networking, Microsoft Intune, Active Directory, and Entra ID, required
Experience with observability and monitoring platforms (Splunk, Datadog, AppDynamics, Azure Monitor, or comparable), required
Experience with infrastructure-as-code tools (Terraform, Bicep, PowerShell, Ansible), required
Experience with ServiceNow ITSM, ITOM, and Discovery, required
Strong reliability and service continuity mindset, with the ability to translate business criticality into clear engineering priorities
Strong financial discipline and FinOps acumen, with a proven ability to drive cost transparency and optimize unit economics
Operational rigor, including strong incident management, escalation leadership, and executive communication capabilities
Strong vendor management and negotiation skills across hyperscalers, network providers, and managed service partners
Composure and sound judgment under pressure, particularly during major incidents, escalations, and executive-level scrutiny
Strong analytical, organizational, and problem-solving skills, supported by effective written and verbal communication
Strong analytical, organizational, and problem-solving capabilities, along with excellent written and verbal communication skills

Nice To Haves

Master's degree in Computer Science, Information Systems, or Technology Management, preferred
Background in professional services, Big 4, financial services, or similarly complex regulated environments, preferred
Microsoft Certified: Azure Solutions Architect Expert, preferred
Cisco CCNP or equivalent enterprise networking certification, preferred
ITIL, FinOps Foundation, or SRE certification, preferred

Responsibilities

Provides strategic leadership and direction for BDO’s cloud, network, systems engineering, security operations, and enterprise infrastructure functions
Owns Azure cloud platform strategy including landing zones, subscription governance, platform engineering guardrails, and infrastructure-as-code adoption in partnership with Enterprise Architecture
Leads network engineering strategy across SD-WAN, wireless, cloud connectivity, and remote work environments to support secure and reliable enterprise access
Owns systems engineering and hybrid infrastructure lifecycle management, including servers, virtualization, storage, data center assets, modernization, and decommissioning
Leads enterprise operations, monitoring, observability, and incident response for infrastructure- and platform-impacting events, including executive communications and post-incident review
Partners with the CISO to oversee security operations and compliance readiness, including SOC operations, vulnerability management, endpoint security telemetry, detection engineering, and controls supporting SOC 2, ISO 27001, and QC1000
Owns identity and access management operations including Entra ID, privileged access, and joiner-mover-leaver processes
Leads cloud financial operations and environment governance through forecasting, tagging, showback/chargeback, rightsizing, lifecycle controls, and cost accountability across development, test, and non-production environments
Owns disaster recovery, backup, recovery, and business continuity capabilities including annual testing, documented RTO/RPO adherence, and cross-region resilience
Owns modern device management and collaboration infrastructure, including Intune, Autopilot, zero-touch provisioning, Microsoft Teams Rooms, and Cisco collaboration technologies across all BDO offices
Leads capacity planning, forecasting, and budget development for asset lifecycle replacement, growth initiatives, M&A integration, and seasonal demand across cloud and on-premises environments
Integrates offshore delivery through RISE India for L2/L3 operations, engineering, and platform support to improve scale, coverage, and operational efficiency
Manages strategic infrastructure vendor relationships including Microsoft, Cisco, MSPs, and other key partners through contract governance, performance management, and quarterly business reviews
Other duties as required
Directly manages directors of cloud, network, systems engineering, enterprise operations, and security operations liaisons; provides coaching, performance management, and career development
Leads infrastructure capacity planning, hiring, onboarding, and capability development across US and offshore teams (RISE India)