Managing Consultant – Clinical Performance Improvement (Emergency Department) – Healthcare

BRG•Chicago, IL

1d•Remote

About The Position

The Integrated Health Solutions (IHS) practice at Berkeley Research Group (BRG) provides end-to-end advisory support to healthcare providers, payers, investors, and other stakeholders navigating complex strategic, operational, financial, and clinical challenges. Led by seasoned healthcare executives, operators, and clinicians, IHS partners with organizations to drive sustainable performance improvement and long-term growth through strategic growth design, operating model transformation, AI and digital enablement, clinical quality and patient care optimization, and revenue strategy—helping clients build resilient, future-ready healthcare enterprises in an increasingly complex environment. Our four core service offerings include: Business Transformation Advisory, Margin & Operational Improvement, Quality Improvement & Clinical Care, AI & Digital Solutions. Clinical and Quality Transformation (CQT) helps providers improve care for their patients by implementing evidence-based leading practices to enhance clinical quality, operational efficiency, and care delivery. CQT’s broad-based engagements help providers transform how they deliver care through a combination of reduced complications and mortality, optimizing surgery quality and operations, improved throughput and length-of-stay reduction, improved emergency department performance, quality infrastructure enhancements, and more accurate clinical coding and documentation—helping organizations deliver better patient care and outcomes while most effectively utilizing their clinical resources and infrastructure. The Managing Consultant leads complex performance improvement projects within their expertise pillar, overseeing project teams and ensuring high-quality deliverables. This role drives client value through advanced analytics, industry expertise, and strategic recommendations. Managing Consultants are expected to demonstrate leadership, manage multiple projects, and contribute to business development and staff development initiatives. Willing to travel consistently (80%), depending on project requirements and client expectations, is required for this position.

Requirements

Either 6+ years of experience in clinical performance improvement consulting or 10+ years of industry experience in a relevant role with relevant licensure/certification(s), including at least five years of industry experience in a relevant director-level leadership (e.g. Registered Nurse, Social Worker, or experience in a health system performance improvement department with Lean Six Sigma Black Belt Certification or Certification as a Project Management Professional (PMP))
Bachelors Degree required in health or related field from an accredited college/university, or equivalent training/experience
Masters Degree in a relevant field is preferred. Candidates without a Masters Degree must enroll in a Masters program and earn their degree within three years of being hired into the role.
Advanced proficiency in data analytics and benchmarking tools
Credible as a subject matter expert in specific domain of expertise
Demonstrated leadership and project management experience
Strong communication, analytical, and client management skills
Expanded operational knowledge of most procedural departments such as the Operating Room, PACU, Ambulatory Surgery, Sterile Processing, Preadmission Testing, Endoscopy, and the Cardiac Catheterization Lab and the standards of care associate with them to include but not limited to: Association of Perioperative Registered Nurses (AORN) and American Society of PeriAnesthesia Nurses (ASPAN).
Ability to interface with the client’s Perioperative Services and Labor initiative leaders.
Ability to analyze data, identify issues, and develop solutions to align with process improvement.
Expected to actively participate on Perioperative Services initiatives and independently lead smaller initiatives to enhance process improvement initiatives.
Expanded operational knowledge of emergency departments and their standards of care, including but not limited to: (1) EMTALA, (2) Industry-standard data definitions, (3) Staffing skill-mix and staffing to demand methodologies, (4) ESI triage and associated standards of care, (5) Standards of care for the emergency care patient with behavioral health needs, (6) A variety of possible throughput processes throughout the emergency care continuum from arrival to departure, staffing to demand methodologies.
A proven track record of leading projects that (1) reduced emergency department patient left without being seen rates, (2) reduced ED length of Stay, and (3) maintain or improve the department’s productivity.
Actively participate in ECS initiatives and independently lead smaller initiatives to drive process efficiencies and operational excellence.
Candidate must be able to submit verification of his/her legal right to work in the U.S., without company sponsorship.

Nice To Haves

Board Certification(s) preferred in area of subject matter expertise
Board Certification(s) preferred in area of subject matter expertise (e.g. Board Certification in Emergency Nursing, Nurse Executive or Nurse Executive – Advanced Board Certification, etc.)
Additional consideration given to candidates with pre-hospital or inter-facility Emergency Services clinical experience with requisite licensure and certification (e.g. NRP, CTRN, CFRN, etc.).
Further consideration is given to candidates with expertise leading/managing/improving multi-station EMS agencies.

Responsibilities

Ability to serve as engagement director for small projects limited to employee’s specific area of subject matter expertise
Support project workstream(s) under the direction of the project workstream/pilar Subject Matter Expert (SME), or serve as the SME if it is in the individuals core-knowledge area
Supporting SME in non-core knowledge area: Support SME in the workstream assessment and/or implementation deliverables.
Assists SMEs in establishing client processes/policies that maximize the quality and efficiency of client operations.
Monitors implemented workstreams and provides timely feedback to CPI SMEs as directed.
Ability to independently meet with clients and executives to advance project deliverables
Ability to independently create client facing materials including but not limited to slide decks and other materials
Acting as SME in core-area of knowledge: Ability to serve as service line lead for both small and fully integrated client delivery projects
Ability to develop project plan and client deliverables for smaller-scale projects
Ability to independently implement client deliverables created by self or a SME
Ability to lead performance improvement work teams towards developing future-state processes
Ability to independently meet with clients and executives to advance project deliverables
Ability to independently create client facing materials including but not limited to slide decks and other materials
Ability to lead, manage, develop, mentor, and coach junior staff supporting the managing consultant’s projects
Submits complete, accurate, and on-time expense reports and time entry
Contributes internally to advancement of the firm through participation on work teams, task forces, etc.
Actively notifies superiors when bandwidth for additional utilization exists
Effectively utilizes non-productive time towards professional continuing education, and/or advancement of the firm
Maintains licensure and certifications in place at the time of assuming the role
Willingness to work in other service lines as directed/assigned
Ability to serve as a client’s interim leader in their area of subject matter expertise
Develops thought leadership that advances self and BRG’s brand in thought leadership (e.g. white papers, podcasts, presentations at conferences, case studies at project conclusion, etc.)
Other duties as assigned.