Consultant – Clinical Performance Improvement (Emergency Department) – Healthcare

BRG • Chicago, IL

1d • Hybrid

About The Position

The Integrated Health Solutions (IHS) practice at Berkeley Research Group (BRG) provides end-to-end advisory support to healthcare providers, payers, investors, and other stakeholders navigating complex strategic, operational, financial, and clinical challenges. Led by seasoned healthcare executives, operators, and clinicians, IHS partners with organizations to drive sustainable performance improvement and long-term growth through strategic growth design, operating model transformation, AI and digital enablement, clinical quality and patient care optimization, and revenue strategy—helping clients build resilient, future-ready healthcare enterprises in an increasingly complex environment. Clinical and Quality Transformation (CQT) helps providers improve care for their patients by implementing evidence-based leading practices to enhance clinical quality, operational efficiency, and care delivery. CQT’s broad-based engagements help providers transform how they deliver care through a combination of reduced complications and mortality, optimizing surgery quality and operations, improved throughput and length-of-stay reduction, improved emergency department performance, quality infrastructure enhancements, and more accurate clinical coding and documentation—helping organizations deliver better patient care and outcomes while most effectively utilizing their clinical resources and infrastructure. The Consultant is responsible for analyzing and comparing organizational performance against industry standards and best practices, leading benchmarking studies, providing recommendations to clients, and developing and executive project plans that are in alignment with the project’s scope of work. Consultants work independently and collaboratively with Senior Associates and Managing Consultants to deliver high-quality client solutions. This role requires advanced analytical skills, strong communication, and the ability to translate data into actionable recommendations. Willing to travel consistently (50% - 75%), depending on project requirements and client expectations, is required for this position.

Requirements

• Either 3+ years of experience in clinical performance improvement consulting or 5-10 years of industry experience in a relevant role with relevant licensure/certification(s) and at least two years of industry experience in a relevant leadership role, such as a nurse manager (e.g. Registered Nurse, Social Worker, or experience in a health system performance improvement department with Lean Six Sigma Black Belt Certification or Certification as a Project Management Professional (PMP))
• Bachelor's Degree required in health or related field from an accredited college/university, or equivalent training/experience
• Proficient in Microsoft Excel, PowerPoint, and Word.
• Understanding of labor productivity concepts, practices, verbiage, and benchmarking.
• Analytical skills as they relate to the project and/or supporting the SME
• Time management skills that enable supporting multiple engagements.
• Resource management skills.
• Strong operational knowledge of care management, proper status assignment, portal of entry management, patient placement, throughput processes, discharge barrier mitigation, and post-acute care.
• Ability to interface with the client’s clinical and ancillary leaders.
• Ability to analyze data, identify issues, and develop solutions to align with process improvement.
• Expected to actively participate in Throughput initiatives and independently lead smaller initiatives to enhance process improvement initiatives.
• Operational knowledge of emergency departments and their standards of care, including but not limited to: (1) EMTALA, (2) Industry-standard data definitions, (3) Staffing skill-mix and staffing to demand methodologies, (4) ESI triage and associated standards of care, (5) Standards of care for the emergency care patient with behavioral health needs, (6) A variety of possible throughput processes throughout the emergency care continuum from arrival to departure, staffing to demand methodologies.
• Candidate must be able to submit verification of his/her legal right to work in the U.S., without company sponsorship.

Nice To Haves

• Masters Degree in a relevant field is preferred.
• Candidates without a Masters Degree must enroll in a Masters program and earn their degree within three years of being hired into the role.
• Experience with Tableau preferred but not required.
• Pre-hospital or inter-facility Emergency Services clinical experience with requisite licensure and certification (e.g. NRP, CTRN, CFRN, etc.) is preferred.
• Leadership experience in emergency care settings is preferred.
• Board Certification of Emergency Nursing is preferred.

Responsibilities

• Support project workstream(s) under the direction of the project workstream/pilar Subject Matter Expert (SME), or serve as the SME if it is in the individuals core-knowledge area
• Supporting SME in non-core knowledge area: Support SME in the workstream assessment and/or implementation deliverables
• Assists SMEs in establishing client processes/policies that maximize the quality and efficiency of client operations
• Monitors implemented workstreams and provides timely feedback to CPI SMEs as directed
• Ability to independently meet with clients and executives to advance project deliverables
• Ability to independently create client facing materials including but not limited to slide decks and other materials
• Acting as SME in core-area of knowledge: Ability to develop project plan and client deliverables for smaller-scale projects
• Ability to independently implement client deliverables created by self or a SME
• Ability to lead performance improvement work teams towards developing future-state processes
• Ability to independently meet with clients and executives to advance project deliverables
• Ability to independently create client facing materials including but not limited to slide decks and other materials
• Submits complete, accurate, and on-time expense reports and time entry
• Contributes internally to advancement of the firm through participation on work teams, task forces, etc.
• Actively notifies superiors when bandwidth for additional utilization exists
• Effectively utilizes non-productive time towards professional continuing education, and/or advancement of the firm
• Willingness to work in other service lines as directed/assigned
• Other duties as assigned.

Benefits

• Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level