Managers Control Self-Assessment (MCA) Lead Analyst – US Consumer Cards Marketing

Citi•New Castle, DE

12d•$114,720 - $172,080•Hybrid

About The Position

The MCA Lead Analyst plays a critical role in designing, implementing, and overseeing a comprehensive and robust Managers Control Self-Assessment (MCA) framework, also recognized in the industry as the Risk & Control Self-Assessment (RCSA). In this position, you will lead the execution of risk management activities for the US Consumer Cards Marketing Organization (with a dedicated focus on E-mail and Direct Mail campaign execution), driving proactive identification, escalation, and remediation of significant control issues and operational risk events.

Requirements

6–10 years of progressive experience in operational risk management, internal audit, compliance, or risk & control governance within the financial services industry.
Strong, demonstrated knowledge in the design, testing, execution, and lifecycle management of internal controls and risk assessments.
Exceptional analytical acumen with the ability to synthesize complex data, identify underlying risk trends, and drive actionable solutions with urgency.
Proven ability to build trusted partnerships, facilitate constructive debate, and secure buy-in across multidisciplinary stakeholders.
Excellent verbal, written, listening, presentation, and influencing skills, with the ability to articulate risk concepts clearly to senior leadership.
Self-motivated professional capable of prioritizing conflicting deliverables and driving high-quality results independently in a dynamic environment.

Nice To Haves

Master's degree preferred

Responsibilities

Provide end-to-end operational risk management support for Marketing Operations teams, specifically overseeing control design and execution across E-mail and Direct Mail channels.
Lead and execute core activities within the Managers Control Self-Assessment (MCA) / Risk & Control Self-Assessment (RCSA) program.
Oversee and coordinate recurring MCA attestation cycles (annual, semi-annual, quarterly, and monthly), ensuring rigorous quality oversight, governance, and management reporting.
Proactively identify, assess, and evaluate emerging operational risks, control deficiencies, and operational events to ensure timely remediation and root-cause resolution.
Ensure all MCA activities are executed in strict accordance with the enterprise Operational Risk Management (ORM) Policy, Standards, and Procedures.
Regularly monitor Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to measure and report on the effectiveness of business controls.
Maintain a robust MCA control inventory and reporting dashboard, delivering clear visibility into control gap statuses, action plans, and quality control processes.
Drive continuous improvement, risk transformation initiatives, and operational consistency across business units and functional teams.
Champion sound risk assessment and ethical judgment across business decisions to safeguard the firm’s reputation, clients, and assets, ensuring complete adherence to all applicable laws, regulations, and corporate policies.

Benefits

A hybrid working model offering 3 days in the office and 2 days working remotely, providing flexibility without sacrificing connection to your team.
Significant influence over risk governance decisions within a large-scale, high-visibility consumer business function.
Exposure to senior leadership and cross-functional teams, strengthening your professional network and career trajectory.
Access to learning and development resources that support continuous growth in risk management, controls, and financial services expertise.
Wellbeing and financial support programs designed to help you thrive inside and outside of work.
A performance-driven team culture that values accountability, collaboration, and delivering results at pace.
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.