Manager, High tech & Software Value Creation

West Monroe•Chicago, IL

4d•$163,100 - $220,700•Onsite

About The Position

West Monroe is hiring a Manager with experience and interest in the Software & High-Tech industry to serve Software & High-Tech clients, Private Equity investors, and portfolio companies. The role focuses on software and tech-enabled services businesses and includes work across market growth and product strategy, operational transformation of functions such as R&D/Engineering and Customer Support/Success, AI strategy and solution design, and customer retention improvement. Managers work in small teams and lead the day-to-day execution of Strategy & Operations engagements. They contribute to due diligence, strategy and operational transformation projects, internal practice development, and business development. The role involves advising senior client counterparts, including C-level executives, business unit leaders, and Private Equity investment and operating teams. The position is offered in West Monroe’s Chicago, New York, or San Francisco office. The listed salary range varies by location: $171,300–$201,500 in Seattle or Washington, D.C.; $179,400–$211,100 in Los Angeles; $187,600–$220,700 in New York City or San Francisco; and $163,100–$191,900 for locations not listed above. Individual salaries depend on factors including geography, experience, skills, education, and internal equity.

Requirements

At least 6 years of work experience, including experience in at least one of the following: an operational role within a B2B SaaS company, M&A at a B2B SaaS strategic acquirer, or another qualifying background described in the posting.
Previous experience independently leading a workstream and managing 1–2 team members.
Sound understanding of the software/SaaS business model and economics, including emerging AI and agentic capabilities.
Knowledge of go-to-market practices in a technology business, such as sales effectiveness, pricing, sales operations, and renewals.
Experience integrating AI tools, such as ChatGPT, into day-to-day workflows, with critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
Excellent organizational, verbal, and written communication skills.
Experience managing client relationships.
Strong analytical, problem-solving, and quality assurance experience.
Demonstrated experience designing and building financial or operational models, including research, assumption design and refinement, and model development.
Strong communication skills and ability to work with C-level clients.
Ability to work permanently in the United States without sponsorship.

Nice To Haves

Experience in specific Software & High-Tech subsectors, such as FinTech, Healthcare IT, or Marketing Tech.

Responsibilities

Own and drive day-to-day execution of Strategy & Operations engagements, including analysis, research, content development, project management, and team leadership.
Advise senior client counterparts, including C-level executives, business unit general managers, and Private Equity investment and operating teams.
Contribute to due diligence engagements for Private Equity and corporate strategic clients investing in Software & High-Tech, evaluating market opportunity, operating models, and effects on margins, revenue, and growth risks.
Lead or contribute to strategy and operational transformation projects, including post-merger integration, carve-outs and divestitures, operating model transformation, product strategy, post-sales operations, customer retention improvement, and transaction program advisory.
Drive market research on total addressable market, market growth dynamics, headwinds and tailwinds, and competitive landscape.
Analyze software financials, including revenue mix, gross and net retention, churn, and SaaS margins, as well as key software functions such as R&D/Engineering, Sales & Marketing, and Customer Success/Support.
Create project deliverables, including executive-level PowerPoint presentations and financial models such as multi-year P&L forecasts.
Use AI tools and technologies to accelerate analysis, synthesize information, support data-driven recommendations, improve delivery efficiency, and enhance client outcomes while exercising sound judgment in evaluating outputs.
Build data-driven methodologies and assets for evaluating Software & High-Tech businesses and manage related internal initiatives.
Enhance analysis and presentation frameworks used in Software & High-Tech advisory.
Collaborate with industry, technology, and operational consulting teams to develop and improve delivery capabilities across West Monroe practice areas.
Participate in the performance management process.
Support business development opportunities for Software & High-Tech businesses and Private Equity investors in collaboration with practice partners.
Understand client investment needs and constraints and help tailor proposals to meet them.
Develop go-to-market messaging and sales materials for prospects and clients.
Create work plans, pricing estimates, and risk assessments for potential engagements.
Participate in Software/Technology and M&A industry events, attend networking events, and build and leverage professional and affiliate networks in the local community.