Manager

Chick-fil-A•Santee, CA

13d•Onsite

About The Position

At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant; following established opening and closing procedures.

Requirements

Must average 25+ Hours/Week
Must have availability to lead a minimum of two shifts in the "Operations Manager" role each week
Must have availability to work the opposite day part once a month
Must schedule one 1 on 1 meeting with Operator each month
Completes necessary checklists upon receiving Certification Book once hired
Completes Executive Director sign offs once hired
Any other requirements within Certification Book

Responsibilities

Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.
Ensures that Team Members work at a pace to maintain the restaurant's established speed of service guidelines.
Ensures that workstations are clean at all times.
Ensures that cashiers follow cash handling procedures at all times.
Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
Ensures that Team Members monitor the dining room, restroom, parking lot and overall facility cleanliness.
Perform any of the tasks above as needed throughout the shift.
Addresses guest issues that may arise; consults with management regarding complex issues.
Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
Communicates employee performance and policy/procedure violations to management for appropriate handling.
Strictly adheres to all Company policies and procedures.