Manager, 84 Frederick Street Programs
About The Position
The Manager, 84 Frederick Street Programs, reports to the Director of Congregate Housing and is responsible for managing the transitional and emergency housing program in the Waterloo region, focusing on community support. This role involves providing leadership and oversight, hiring, motivating, and supporting staff and client well-being. The Manager is also responsible for establishing and maintaining program service delivery outcomes, and encouraging positive change and innovation within their teams. They will lead a large team of professionals in a 24/7 environment, ensuring strategic goals are translated into practical actions and fostering strong relationships between clients, employees, and community partners.
Requirements
- Post-secondary education in Social Work, Social Services, Health Services, or equivalent
- 3+ years Supervising and/or Managing employees
- 5+ years Supporting the homeless population
- Demonstrated experience in project management, communication, leadership, crisis management
- Knowledge and commitment to the values of psychosocial rehabilitation and recovery-oriented practices
- Knowledge of psychiatric symptomology, medication, and suicide assessment and intervention
- Expertise in collaboration with healthcare services
- Experience and sensitivity in dealing with women and gender diverse individuals, members of different cultural and raclal backgrounds, including visible and invisible dimensions of diversity
- Excellent verbal/written communication and interpersonal skills
- Strong analytical and organizational skills
- Demonstrated ability to work without direct supervision in a team environment
- Proficient in MS Suite (Word, Excel, Power Point and Outlook)
- A vehicle, valid driver’s license, and adequate insurance coverage
- Valid Certification in First Aid & CPR
- Training in ASIST and CPI
Responsibilities
- Provide oversight and ensures the success of transitional housing programs/community centres that incorporates a wraparound service delivery model
- Manage, direct, and support the daily activities of staff (attendance, client/staff safety, performance/deliverables, targets, etc.)
- Act as liaison among staff and other stakeholders to ensure that goals are achieved, processes are improved, and resolutions are provided
- Regularly monitor and improve service delivery targets, workloads, and outcomes
- Create an environment that promotes and encourages change and innovation
- Build and support a sustainable and productive relationship with staff, management, community, and clients
- Define and assess factors that have the potential to create risk
- Ensure staff follow organizational policies and procedures
- Participate in external committees and liaise with regional service providers as necessary
- Liaise with community supports and partners (i.e. mental health and addiction service providers, and family members) as required
- Understand and be able to integrate a philosophy of person-centred care
- Ensures high quality services and client, family, and staff safety
- Demonstrate a strong quality care and service delivery based on SHIP’s Vision, Mission and Values
- Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards
- Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
- Perform additional duties as required/delegated
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
