Manager

Phelan Family Brands•Marco Island, FL

13d•Onsite

About The Position

Phelan Family Brands is a family-owned and locally operated restaurant group seeking to add amazing team members. We believe in providing our team with a top-notch work environment and room for growth. The primary responsibility of this role is to oversee and actively manage the total operations of the store. Managers should work with all team members to ensure we deliver the company’s best-in-class service, adhere to recipes, operate within our timing standards, and take ownership over the entire guest experience. The goal is to ensure all guests leave with a positive experience, within the food and health safety requirements.

Requirements

Have complete knowledge of the restaurant’s food and beverage specifications.
After training, be able to open and close the restaurant by balancing funds properly and completing all paperwork.
Check for proper closing and opening of both kitchen and dining room areas.
Be able to perform all positions such as server, support team, bartending and kitchen duties dependent on your area of responsibility.
Be able to interact with guests in a consistent friendly and fast manner.
Report to work in a neat and clean uniform.
Well-groomed hair and personal hygiene are essential.
Relocate to new or existing locations as needed.
Punctual and reliable to fulfill both your schedule and your direct responsibilities.
Working knowledge of procedures and practices included in the manager reference binder.

Responsibilities

Oversee and actively manage the total operations of the store.
Ensure team members deliver best-in-class service, adhere to recipes, and operate within timing standards.
Take ownership over the entire guest experience, ensuring guests leave with a positive experience and within food and health safety requirements.
Hire, fire, and discipline team members as appropriate.
Perform all positions such as server, support team, bartending, and kitchen duties.
Interact with guests in a consistently friendly and fast manner.
Ensure the total cleanliness and smooth operation of the restaurant.
Monitor guests consuming alcoholic beverages and take appropriate action if intoxication is apparent.
Treat all guests in a manner to ensure their complete satisfaction and strive to exceed their expectations.
Comprehend all controllable costs that affect the store and its profitability and contribute to profitability improvement.
Communicate with all other managers via emails and logbook.
Handle team member performance issues according to proper procedure.
Interact, socialize, coach, and teach peers and team members in a positive, focused manner consistently.
Cultivate a culture where team members are safe, secure, and free from harassment and inappropriate situations.