Manager -Salary
Sandestin Investments LLC•Miramar Beach, FL
•Onsite
About The Position
The Engineering Dispatch Manager is responsible for overseeing the daily operations of the Engineering Dispatch function to ensure efficient coordination of maintenance requests, work orders, preventive maintenance scheduling, and communication between guests, departments, and the Engineering team. This role ensures timely response to service calls, proper assignment of tasks, accurate recordkeeping, and exceptional internal and external customer service while supporting the overall operational excellence of Sandestin Golf & Beach Resort.
Requirements
- Minimum 3–5 years of experience in engineering operations, facilities management, hotel maintenance dispatch, or related field
- Strong knowledge of work order systems, dispatch software, and maintenance tracking platforms
- Excellent organizational, communication, and problem-solving skills
- Strong computer proficiency including Microsoft Office, Excel, Outlook, and maintenance management software
- Ability to prioritize multiple tasks in a fast-paced resort environment
- Strong leadership skills with a focus on team development and service excellence
- Ability to maintain discretion and confidentiality
Nice To Haves
- Previous supervisory or management experience preferred
- Hospitality, resort, or multi-property experience strongly preferred
Responsibilities
- Manage the daily dispatch operations for the Engineering Department across resort properties, including hotel, residential, club, and recreational facilities
- Supervise and support Engineering Dispatch Coordinators and administrative staff
- Receive, prioritize, assign, and track all engineering service requests and work orders through the resort’s maintenance management system
- Ensure urgent guest requests and emergency maintenance issues are handled promptly and efficiently
- Coordinate communication between engineering technicians, leadership teams, front office, housekeeping, food & beverage, security, and other departments
- Monitor completion of preventive maintenance schedules and ensure work orders are closed accurately and timely
- Review dispatch logs, labor reports, and maintenance tracking systems for accuracy and efficiency
- Maintain inventory coordination for parts requests, vendor service scheduling, and contractor access when needed
- Assist with departmental budgeting support, invoice processing, purchasing documentation, and payroll administration
- Prepare daily, weekly, and monthly operational reports for Engineering leadership
- Ensure compliance with OSHA standards, safety policies, resort procedures, and emergency protocols
- Support capital project coordination and engineering administrative functions as assigned
- Assist in developing departmental SOPs and improving workflow efficiency
- Train team members on dispatch procedures, systems, and service standards
- Maintain professionalism and confidentiality in all communications and documentation
- Perform additional duties as assigned by the Director of Engineering
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
