Manager, Youth Program Operations

Boys & Girls Clubs of America•Atlanta, GA

10d•Hybrid

About The Position

Help Build the Systems That Enable Great Youth Experiences Every Day. At Boys & Girls Clubs of America, we believe great outcomes for young people don't happen by chance. They happen because Clubs have the right people, systems, and operational practices in place to consistently deliver high-quality experiences. We're creating a new Program Operations function within Youth Development to strengthen the operational foundations that make great programming possible across the Boys & Girls Club Movement. This is an opportunity to help shape how hundreds of organizations plan, staff, implement, and continuously improve youth programming nationwide. We're looking for a leader with deep experience in youth development and out-of-school time programming who understands what it takes to build the operational systems that enable high-quality experiences for young people across multiple sites. Whether you've led programming across a national out- of - school program, parks and recreation system, or another youth-serving organization, you know that strong programming begins with strong operational systems. If you're energized by solving complex organizational challenges, designing scalable systems, and partnering with leaders to turn strategy into sustainable practice, we'd love to meet you.

Requirements

Bachelor's degree required; advanced degree or equivalent experience preferred.
Seven or more years of progressive experience in youth development, organizational operations, program operations, consulting, or related fields.
Experience developing strategy alongside senior leaders and translating strategy into operational execution.
Experience supporting, consulting with, or building capacity within youth-serving organizations.
Demonstrated ability to influence without direct authority across multiple stakeholders.
Systems Thinking: Sees the connections between strategy, operations, people, and outcomes while designing sustainable solutions.
Strategic Execution: Translates organizational priorities into practical systems and scalable implementation plans.
Consultative Partnership: Builds trusted relationships that help organizations strengthen capacity and improve performance.
Organizational Influence: Guides change through collaboration, credibility, and thoughtful facilitation.
Continuous Improvement: Uses data, field insights, and feedback to refine systems and improve organizational effectiveness.
Communication & Facilitation: Communicates complex ideas clearly while leading productive conversations across diverse audiences.
Problem Solving: Synthesizes information, diagnoses root causes, and develops practical, sustainable solutions.

Nice To Haves

Designing systems that support consistent, high-quality programming across multiple sites.
Building operational frameworks for out-of-school time or youth-serving organizations.
Applying Continuous Quality Improvement, Improvement Science, Lean, or similar methodologies.
Developing staffing models, operational processes, or implementation systems.
Using data and quality assessments to identify systemic challenges and drive organizational improvement.
Designing and facilitating professional learning experiences for adult practitioners.
Coaching organizations through systems-level change and continuous improvement.

Responsibilities

Translate Youth Development priorities, quality standards, and field insights into actionable Program Operations strategies.
Design and refine operational frameworks that enable consistent implementation of youth programming across diverse Club environments.
Ensure Program Operations strategies complement and strengthen broader Youth Development and Quality Improvement initiatives.
Develop standardized planning systems, operational tools, and implementation routines that support Clubs nationwide.
Strengthen staffing models and operational practices that enable high-quality program delivery.
Guide Clubs in adopting systems that improve execution and long-term organizational effectiveness.
Partner with local Clubs to assess operational challenges affecting program quality.
Provide strategic consultation that helps organizations build sustainable operational capacity.
Coach leaders through systems-level improvements rather than one-time solutions.
Identify recurring implementation challenges and inform future organizational strategy.
Collaborate closely with Youth Development Programs, Quality Improvement & Youth Impact, and other internal partners.
Align operational systems with evidence-based programming, curriculum design, and quality standards.
Translate research, assessments, and operational data into scalable practices that improve implementation across the Movement.