Manager, Workplace Services

Roblox•San Mateo, CA

3d•$145,630 - $178,400•Onsite

About The Position

Reporting to the Director, Facilities, the Workplace Services Manager will be responsible for a wide range of activities; office moves, daily facilities and workplace operations, event coordination, space planning, implementing a Facility Management System and other logistical needs. We are looking for someone with exceptional leadership, customer-service, and facilities expertise. Our goal is to provide a great workplace experience where all Robloxians can operate efficiently and effectively in a clean, safe and fun environment. Role is based in San Mateo, CA from Monday through Friday

Requirements

Minimum 10+ years of experience in workplace or corporate facilities environment
Minimum 7+ years of experience leading teams of people
Ability to effectively organize, work, and lead teams in a fast-paced environment under constantly changing priorities and demands
Effective in developing and coaching a team of Robloxians
Proficient in Google Suite and technological tools, AutoCAD light, or experience with drafting test fits and layouts preferred.
Ability to read design and construction documents, specs, and plans
Skills in being productive and effective with minimal supervision
Talent for building relationships and provide a white glove service approach
Proficiency in being resourceful, exhibit grace under pressure, and know you’re capable of finding solutions
Talent in communicating with all levels within the organization; written and verbal
Expertise in staying organized and with excellent multi-tasking ability
Proficient in the details to ensure timely and accurate completion of tasks, responsibilities, and projects
Ability to document for increased efficiency and consistency across the team and company
Duties require work during evenings and weekend

Responsibilities

Manage the daily operations of our San Mateo offices
Develop and implement a hospitality-oriented, forward-thinking, data-driven workplace strategy focused on cultivating success across Roblox
Proficient Management in Space Planning for Roblox HQ, including small satellite offices.
Handle hospitality and service operations for our employees (cafe, coffee bar, events..)
Work hand in hand with Exec Admins and support staff.
Supervise employees (and/or subcontractors/outside vendors) involved in building/facilities activities like cleaning, event planning, ergonomics, space utilization and strategy, and office supplies
Guide, coach and educate team for increased efficiencies & growth
Effectively leverage data and analytic capabilities to help manage daily operations and operate strategically for future growth and consistency across the organization
Engage and collaborate with internal stakeholders (e.g. IT, People Operations, etc) and external vendors to ensure alignment, updating occupancy reports, and onboarding/offboarding protocols
Establish, supervise execute plans on space planning, seat assignments (moves, adds, and changes) to optimize space utilization and business needs
Manage ergonomics
Offsite parking
Oversee the implementation and daily operation of Facilities Management System
Handle administrative functions including tracking of all expenses, PO creation and monitoring, ordering and maintaining supplies and preparing reports on activities
Coordinate and deliver world-class events with various employee groups to schedule, facilitate and plan employee events such as Roblox Week, Hack Week, happy hour, special holiday events and intern events during the summer
Assist Safety Team with activities such as coordinating fire drills, emergency procedures, etc. also enforcing safety rules
Develop and deliver Process and Procedure standards for office improvements in workflow, physical operations, and vendor protocols
Take ownership and be flexible to ensure the success of the overall facilities team and ensure we are creating a workplace where employees are engaged and productive
Proactively build and manage relationships internally and with external vendors (e.g. property management)
Duties may require work during evenings and weekend
24/7 rotating on call schedule