Manager- Workforce Analytics
About The Position
At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail. Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
Requirements
- Bachelor’s degree in Finance/Business Administration, Business Systems, or related discipline
- 3-5 years experience in workforce analytics
- Strong analytical skills; ability to translate business requirements into technical specifications
- High level of customer service and communication skills
- Experience with UKG or other workforce management solutions including payroll, time and attendance
Responsibilities
- Lead the workforce management function, overseeing scheduling, forecasting, labor planning, reporting, and workforce analytics for retail optical stores.
- Develop and execute workforce management strategies that optimize labor spend while maintaining service levels, productivity, and operational excellence.
- Monitor weekly and monthly labor performance against budgets, identify trends and opportunities, and provide strategic recommendations to senior leadership.
- Drive continuous improvement initiatives focused on labor model optimization, process simplification, automation, and operational efficiencies.
- Oversee scheduling governance and ensure stores adhere to scheduling standards, timelines, and labor planning best practices.
- Partner with Regional and Store Leadership to improve adoption of workforce planning tools and strengthen workforce management capabilities across the organization.
- Establish workforce management policies, procedures, and governance to ensure consistency, compliance, and operational effectiveness.
- Lead the evaluation, implementation, testing, and ongoing optimization of workforce management applications, including scheduling, forecasting, timekeeping, attendance, payroll integration, and analytics.
- Collaborate with IT, HR, Payroll, Finance, and other Centers of Excellence to deliver enterprise workforce management initiatives and system enhancements.
- Direct the development of dashboards, KPIs, and reporting solutions that provide actionable insights into labor productivity, wage spend, sales, and KPI metrics.
- Ensure workforce management systems operate effectively by overseeing issue resolution, system monitoring, vendor coordination, and continuous application improvements.
- Lead change management efforts, including training strategy, communication plans, and user adoption for new workforce management tools and processes.
- Develop and maintain documentation, standards, and training materials that support operational excellence and knowledge sharing.
- Present workforce performance, labor trends, risks, and strategic recommendations to senior leadership.
- Manage workforce management projects from planning through implementation, ensuring milestones, budgets, and business objectives are achieved.
Benefits
- health care
- retirement savings
- paid time off/vacation
- various employee discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
