Manager, Work Orders

Prime Residential Property Management LP • Los Angeles, CA

9h • Onsite

About The Position

As Manager, Work Orders at Park La Brea (PLB), you own all interior, non-unit-turn service operations, making sure resident and building service requests are completed promptly, safely, and to Prime’s quality standards. Reporting to the VP, Property Management (PLB), you lead the interior Paint Technician and inspection team and coordinate interior service requests handled by contracted service providers and other third-party vendors, and other third-party vendors, partnering with the unit-turn, facilities, and leasing teams to keep occupied homes and interior common areas well maintained. You drive strong response times, first-visit completion, and resident satisfaction, bringing clear communication and a continuous-improvement mindset to everything from dispatch through quality assurance. This is a role built on operational excellence and dependable follow-through. This role is based on-site at Park La Brea in Los Angeles, CA, on a full-time schedule, with availability required to meet service and response-time targets. The role includes frequent mobility across community grounds, units, and work sites.

Requirements

• 5+ years of apartment or facilities maintenance / service experience, with direct team-leadership experience required.
• Strong working knowledge of general interior apartment maintenance and service trades, with demonstrated vendor and contractor management experience.
• Strong organizational, scheduling, and prioritization skills, with effective communication (oral, listening, and written) and the ability to coach and hold a team accountable.
• OSHA familiarity; EPA / lead-safe (RRP) certification, or willingness to obtain.
• Proficiency in MS Office (Word, Excel, Outlook, Teams) and property management software.
• Valid driver’s license for the purpose of operating a community or company vehicle.
• Authorized to work in the United States.
• Genuine alignment with Prime’s PRIME values: Passion, Responsibility, Inclusion, Mindfulness, and Excellence.

Nice To Haves

• 3+ years of demonstrated experience managing a team at a large (600+ unit) property.
• Multifamily residential operations experience.
• Experience managing a high-volume service or dispatch environment.
• Hands-on experience with RealPage or similar property management software.

Responsibilities

• Own all interior, non-unit-turn work orders at PLB, including interior service requests handled contracted service providers and other third-party vendors
• Prioritize, assign, and dispatch service requests to meet response-time and completion targets, communicating clearly with residents and team members.
• Coordinate parts, supplies, and vendor support needed to complete interior service work, procuring through the Facilities purchasing and warehouse function.
• Oversee pest-control service for interior and unit-related requests, holding the vendor to clear scope and response standards.
• Manage the day-to-day relationship with our third-party and unionized vendors, coordinating scope, quality, schedule, and a productive, compliant partnership on interior service work.
• Hold dotted-line oversight of the third-party vendor for interior service requests, pest control, and other third-party service vendors.
• Lead, schedule, and develop the interior Paint Technician team, setting clear expectations and building an inclusive team where every team member belongs.
• Recruit, train, and retain skilled service team members; partner with Human Resources on performance management, progressive discipline, and work-related injuries.
• Collaborate with the broader Facilities department to align priorities, coordinate shared responsibilities, and ensure clear communication and effective handoffs that support a safe, serviceable environment.
• Identify and resolve interior safety and risk items promptly, escalating as appropriate.
• Direct interior work-order quality assurance and inspection, verifying completed work meets Prime’s standards.
• Audit completed work orders for quality, completeness, and adherence to Prime’s standards.
• Champion operational excellence and safety, ensuring OSHA and applicable EPA/lead-safe compliance and enforcing safe use of tools, equipment, chemicals, and PPE.
• Prepare, monitor, and report on interior occupied budget, identifying variances, risks, and opportunities for improved planning and execution.
• Track response time, completion rate, and cost metrics, and report results, trends, and improvement opportunities to the VP, Property Management (PLB).
• Pursue continuous improvement, monitoring open work orders, aging, and recurring issues to drive first-visit completion and reduce callbacks.

Benefits

• Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option.
• PTO plus company-wide holidays, 2 floating holidays, a day off for your birthday, and a day to give back through volunteering.
• Paid Parental Leave.
• A 401 (k) plan with potential company match to help you plan for the future.
• Tuition reimbursement to support your continuous learning and career development.
• Team members receive exclusive housing discounts at Prime-managed properties

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed