Manager - Wire Transfer, Intl & Instant Payments

Commerce BankKansas City, MO
$82,000 - $96,500Onsite

About The Position

The main purpose of this job is to oversee and enhance our Wire Operations, with a specific focus on managing International Wire Operations.

Requirements

  • Strong knowledge of the wire transfer systems, international and instant payment networks, and regulatory requirements, including knowledge of best practices
  • Strong analytical and problem-solving skills with a proven track record of managing multiple priorities and meeting deadlines
  • Detail-oriented and committed to accuracy, with the ability to thrive in a fast-paced, dynamic environment
  • Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
  • Ability to drive results and balance management of organizational risk and meeting goals of the business
  • Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
  • Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  • Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook
  • Bachelor’s degree in Finance, Business Administration or in related field or equivalent combination of education and experience required
  • 6+ years banking operations experience required
  • 3+ years leadership/supervisory experience required

Nice To Haves

  • 3+ years wire operations and payments preferred
  • Experience in relevant software and tools, including financial systems, payment systems and reporting software preferred

Responsibilities

  • Manage daily operations of the Wire Transfer, Instant Payments, and International business units to ensure timely and accurate processing while adhering to internal policies and external regulations
  • Develop and implement strategies for electronic payment operations overseeing cross-border transactions, ensuring compliance with domestic and international banking standards, and managing relationships with correspondent banks
  • Ensure compliance with anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and other regulatory standards while monitoring and mitigating risks related to wire transfers
  • Identify process improvement opportunities and lead initiatives to enhance efficiency, accuracy, and customer satisfaction by implementing best practices and leveraging technology to streamline operations
  • Resolve complex wire transfers issues while delivering exceptional customer service and fostering strong relationships with internal and external stakeholders
  • Prepare and present reports on, quality and performance metrics, and operational challenges to senior management using data to drive decision-making and strategic planning
  • Partner with third-party vendors and financial institutions to ensure seamless integration and operation of wire transfer systems and services
  • Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
  • Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
  • Communicate decisions, priorities and relevant information to team members effectively
  • Support budget management, planning and expenditure
  • Perform other duties as assigned

Benefits

  • employer sponsored health, dental, and vision insurance
  • 401(k)
  • life insurance
  • paid vacation
  • paid personal time
  • career development
  • education assistance
  • voluntary supplemental benefits
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