Manager, Website Merchandising - GreenRow
Williams-Sonoma•San Francisco, CA
•Onsite
About The Position
The Manager of Website Merchandising will play a pivotal role in driving the merchandising strategies for the channel, utilizing site analytics to enhance the overall customer experience. This role is onsite in San Francisco 4x a week. The Site Merchandising Team is responsible for delivering a superior site experience for the customer by using data and customer insights to deliver easy, inspiring product discovery and helpful, intuitive, content-rich product pages.
Requirements
- 5+ years of Site Merchandising experience.
- Proven analytical and business planning skills.
- Able to make timely decisions, anticipate problems, and provide creative solutions.
- Well-organized and detail-oriented
- Able to deal with ambiguity and a changing environment.
- Excellent written and verbal communication skills
- Strong quantitative skills
- Experience creating PowerPoint presentations.
- Intermediate Excel skills (working knowledge with pivot tables and v-lookups)
Nice To Haves
- Related bachelor’s degree preferred.
- Strong affinity for the product and brand
Responsibilities
- Develop and manage the digital strategy roadmap for Textiles & Decorative Accessories, identifying opportunities for site merchandising improvements and enhancing sales performance while optimizing site KPIs.
- Monitor and analyze website traffic, user behavior, and conversion metrics to identify areas for improvement and implement data-driven optimizations.
- Collaborate closely with the Merchandising teams to pinpoint key opportunities within the category and channel, ensuring alignment with overarching business objectives.
- Establish streamlined processes in co-ordination with cross-functional teams to facilitate the execution of seasonal launches, ensuring timely and accurate implementation.
- Conduct regular audits of product listings and ensure accurate and up-to-date product information, including pricing, descriptions, and images.
- Implement merchandising strategies to optimize product placement improving discoverability and conversion rates.
- Maintain clear and consistent communication of deliverables to cross-functional partners, fostering collaboration and alignment across departments.
- Identify brand-building photography needs and facilitate discussions with the photo studio to streamline processes and prioritize brand objectives.
- Provide ongoing support and education to internal stakeholders on website merchandising best practices and tools.
- Participate in cross-functional meetings with technology partners, offering insights from a customer and site merchandising perspective to inform site-related tests and enhancements.
- Conduct regular analysis of weekly, monthly, and ad hoc reports to identify growth opportunities and inform strategic decisions for the channel.
- Lead a team of one or more employees, overseeing the assignment and prioritization of digital strategy projects, and resolving any obstacles to ensure accurate product setup and timely launches.
- Participate in key cross-functional product assortment and investment review meetings to contribute insights and align website merchandising strategies with broader business objectives.
- Support cross-functional projects and initiatives as needed, contributing expertise in website merchandising and customer experience.
- Stay informed about industry best practices, competitor activities, and emerging trends in eCommerce and website merchandising, incorporating relevant insights into strategy development.
Benefits
- A generous discount on all WSI brands
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays, and time off to volunteer
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Tax-free commuter benefits
- A wellness program that supports your physical, financial and emotional health
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
- Resources for self-development
- Advisor (Mentor) program
- Career development workshops, learning programs, and speaker series
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
