Manager, Web Content & Design

WSSC Water•Laurel, MD

2d•Onsite

About The Position

This role involves supervising personnel, overseeing the day-to-day maintenance of web content, and managing the content authoring and review process to ensure accuracy and currency. The position requires close collaboration with business sections to improve their internet and intranet pages, drafting, editing, and publishing web content, and ensuring consistency in style and quality. Adherence to web design templates, branding, and WSSC Water editorial guidelines is crucial, as is ensuring content complies with federal WCAG 2.1 Level A and AA accessibility requirements. The role also includes developing accessible templates, participating in IT Change Management, coordinating web-based projects, and serving as a liaison with IT and COMMS for website initiatives and issue resolution. Additionally, the position involves implementing video and social media strategies, identifying and advising on web communication methods, supporting users of the intranet and constant contact subscription lists, and providing support for visual signage, presentations, and audio/video components. Website maintenance, technology issues, and troubleshooting online forms are also key responsibilities, along with monitoring Google Analytics and training staff on digital asset management platforms.

Requirements

Supervises personnel including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending termination
Oversee the day-to-day maintenance of web content and manages content authoring and review process to ensure content is accurate and current
Works closely with and provides training to business sections on improving their internet and intranet pages
Drafts, edits, and publishes web content
Coordinates with content owners to ensure relevance, consistency, style and quality
Works closely with COMMS to ensure web pages are current and contain approved messaging
Ensures adherence to web design template, branding and WSSC Water editorial guidelines
Ensures all web content is correctly implemented within the current web standards and adheres to all WSSC Water policies regarding web content publication, accessibility, security and information architecture
Performs image editing and touch-ups; resizing of collateral web materials to fit website specifications
Develops and manages proactive user/customer-friendly programs for WSSC internet website
Collaborates with stakeholders at all levels to ensure web and mobile content complies with federal WCAG 2.1 Level A and AA accessibility requirements
Schedules and records training on accessibility requirements
Develops accessible templates for departments to create documents for publication on the website
Participates in the IT Change Management process weekly with business stakeholders to gather information on pending IT deployments and strategically provides guidance on appropriate internal and external communication style and approach internally and externally to stakeholders
Coordinates web-based projects for the COMMS with IT
Serves as the primary liaison with IT in implementing and developing new website initiatives
Serves as the primary liaison with COMMS and IT team for resolution of system or access issues
Implements the use of video and social media on the internet/intranet to communicate with customers and other stakeholders
Identifies and evaluates issues and advises management on good methods to communicate issues on the web
Provides support to users who manage their own content on intranet including troubleshooting and training
Administer, support and train users who manage constant contact subscription lists for the Commission
Provides support for visual signage
Works closely with IT and vendors on website maintenance and technology issues
Administers, develops, and troubleshoot online forms for the Commission website
Provides support for Commission presentations in addition to special projects involving audio/video components
Monitors Google Analytics, Google Search Console and Google Tag Manager for mitigation of website issues, and gather analytics for campaigns
Trains photographer on using digital asset management platform
Assists with reviewing and approving photographs uploaded to the digital asset management platform
Drives a vehicle to conduct WSSC Water business

Responsibilities

Supervises personnel including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending termination
Oversee the day-to-day maintenance of web content and manages content authoring and review process to ensure content is accurate and current
Works closely with and provides training to business sections on improving their internet and intranet pages
Drafts, edits, and publishes web content
Coordinates with content owners to ensure relevance, consistency, style and quality
Works closely with COMMS to ensure web pages are current and contain approved messaging
Ensures adherence to web design template, branding and WSSC Water editorial guidelines
Ensures all web content is correctly implemented within the current web standards and adheres to all WSSC Water policies regarding web content publication, accessibility, security and information architecture
Performs image editing and touch-ups; resizing of collateral web materials to fit website specifications
Develops and manages proactive user/customer-friendly programs for WSSC internet website
Collaborates with stakeholders at all levels to ensure web and mobile content complies with federal WCAG 2.1 Level A and AA accessibility requirements
Schedules and records training on accessibility requirements
Develops accessible templates for departments to create documents for publication on the website
Participates in the IT Change Management process weekly with business stakeholders to gather information on pending IT deployments and strategically provides guidance on appropriate internal and external communication style and approach internally and externally to stakeholders
Coordinates web-based projects for the COMMS with IT
Serves as the primary liaison with IT in implementing and developing new website initiatives
Serves as the primary liaison with COMMS and IT team for resolution of system or access issues
Implements the use of video and social media on the internet/intranet to communicate with customers and other stakeholders
Identifies and evaluates issues and advises management on good methods to communicate issues on the web
Provides support to users who manage their own content on intranet including troubleshooting and training
Administer, support and train users who manage constant contact subscription lists for the Commission
Provides support for visual signage
Works closely with IT and vendors on website maintenance and technology issues
Administers, develops, and troubleshoot online forms for the Commission website
Provides support for Commission presentations in addition to special projects involving audio/video components
Monitors Google Analytics, Google Search Console and Google Tag Manager for mitigation of website issues, and gather analytics for campaigns
Trains photographer on using digital asset management platform
Assists with reviewing and approving photographs uploaded to the digital asset management platform
Drives a vehicle to conduct WSSC Water business