Second Shift Manager, Warehouse (Operational Readiness) - (Brownsburg, IN Onsite)

HarperCollins Publishers • Brownsburg, IN

2d • $100,000 - $115,000 • Onsite

About The Position

This unique project-to-leadership role is for a warehouse leader who is curious about the operational "how" and interested in building the tools their team uses. The role initially serves as a bridge between Operations, Warehouse Management System (Manhattan Active), and Leadership, partnering with a Business Analyst for 6-12 months. During this phase, the focus is on assisting with testing activities and driving readiness across people, process, and systems. After the testing period, the role transitions to a front-line Manager, directly training and leading Supervisors and employees, and leveraging system and process knowledge to drive daily performance. The current second-shift schedule is planned for 3:00 p.m. to 11:00 p.m., with the operation running a 24/5 overall schedule.

Requirements

• 5+ years of experience in a warehouse or distribution environment.
• Proven ability to coach employees, foster teamwork, and build positive working relationships across the floor.
• Knowledge of inventory management systems and warehouse best practices.
• Effective written and verbal communication skills, backed by a solid foundation in basic mathematics.
• Solid understanding of warehouse workflows and inventory processes.
• Strong analytical and decision-making skills with the ability to solve problems in a fast-paced setting.
• Proficient in Microsoft Office (Outlook, Excel, Word, and PowerPoint) for reporting and daily communication.
• Highly organized with a sharp attention to detail in documentation and record-keeping.
• Willingness to work extended hours or weekends as needed to meet customer demand and participate in scheduled physical inventories.

Nice To Haves

• Reach truck experience is a plus.

Responsibilities

• Ensure the warehouse is fully prepared to operate efficiently under the new WMS (MAWM).
• Lead and execute Unit Testing, System Integration Testing, and User Acceptance Testing.
• Identify and recommend WMS configuration and process improvements to increase operational efficiency.
• Drive department physical readiness, including layout, equipment and supplies.
• Develop and formalize SOPs and training materials aligned to actual system behavior.
• Design department level reporting to support daily execution and leadership visibility.
• Assist with the development of a detailed staffing plan by department, role, and shift.
• Provide slotting strategy support to improve pick efficiency and space utilization.
• Support Labor Management (LM) standards, reporting, and supervisor enablement.
• Partner with Operations and IT to resolve issues and drive go live readiness.
• Provide strategic leadership to the supervisory team and their direct reports.
• Plan, coordinate, and manage all aspects of warehouse operations in a radio frequency (RF)-enabled environment.
• Manage warehouse personnel and ensure compliance with company, federal and state regulations.
• Track attendance, coach and lead employees with a view to employee growth and development, monitor performance, and manage overtime and other compensation changes.
• Direct warehouse activities to ensure efficient and economical utilization of facilities for storing and distributing inventory.
• Maintain process management, productivity measures, and quality controls.
• Review, track and analyze critical success measures and compare the results with the targets on a regular basis.
• Develop and plan for improvement in areas such as order filling errors, late deliveries and overall service levels.
• Evaluate employees’ performance in achieving standards.
• Respond to production problems by implementing solutions.
• Enforce compliance with all appropriate policies, procedures, safety roles and government regulations.
• Study current and future needs of the company as it relates to the management of receiving, stocking, inventory, returns, shipping, and order filling; develop and recommend improvements to current warehouse practices to promote efficiency, accuracy, faster service and lower costs.
• Prepare or assist in the preparation of the department budget and manage to the budget.
• Ensure cleanliness of facility.

Benefits

• Comprehensive and highly competitive benefits package
• Variety of physical health benefits
• Retirement and savings benefits
• Caregiving benefits
• Emotional wellbeing benefits
• Transportation benefits
• Other benefits
• Elective benefits employees may select to best fit the needs and personal situations of our diverse workforce.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed