Manager, Virtual Advice

Scotiabank•Calgary, AB

1d•Onsite

About The Position

The Manager, Virtual Advice is responsible for contributing to the overall national Business Banking strategy and leading a team of Virtual Business Advisors who are the primary Business Advisors assigned to multiple branches across Canada. The Manager leads and oversees a team of Virtual Business Advisors ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures. This is an in-office role requiring 5 days on-site at the Calgary office. The incumbent is responsible for creating a customer-focused environment that supports all aspects of Business banking. This is achieved on a team level by providing subject matter expertise to the customer and Branch Manager, via email, phone, and video meetings (internal only). The Manager will help set activity and sales-based goals on an individual and team level in collaboration with Business Banking and the Senior Manager, Virtual Advice, and will be accountable for achieving these goals. The Manager will look for ways to increase revenue generation, control or reduce costs through the streamlining of existing processes or functions as well as introducing new initiatives that will benefit the Branch Network and the Business Banking segment at large. The Manager will be responsible for overseeing the training and development of the team, including functional product and procedural training as well as sales excellence coaching. In the ongoing interaction with his/her team of advisors, the incumbent ensures service consistent with our Core Values of integrity, respect, accountability, and passion. The role has direct reports of up to 12 Virtual Business Advisors.

Requirements

Well-developed interpersonal, communication, coordination, judgment, negotiation, and analytical skills.
Effective sales management skills.
Ability to influence and motivate others.
Ability to set a positive example of change leadership and encourage others to do the same.
High degree of flexibility to adapt to a wide variety of tasks and functions.
Strong PC skills.
Ability to effectively articulate views to team members, branch partners, and strategic partners in Business Banking.
Strong verbal communication skills.

Responsibilities

Contribute to the overall national Business Banking strategy.
Lead a team of Virtual Business Advisors.
Ensure business strategies, plans and initiatives are executed/delivered in compliance with governing regulations, internal policies, and procedures.
Create a customer-focused environment that supports all aspects of Business banking.
Provide subject matter expertise to the customer and Branch Manager via email, phone, and video meetings.
Set activity and sales-based goals on an individual and team level in collaboration with Business Banking and the Senior Manager, Virtual Advice.
Achieve sales goals.
Increase revenue generation, control or reduce costs through streamlining processes or introducing new initiatives.
Oversee the training and development of the team, including functional product and procedural training and sales excellence coaching.
Ensure service consistent with Core Values of integrity, respect, accountability, and passion.

Benefits

Opportunity to join a growing organization.
Collaborate with a team of leaders.
Opportunity to be part of an organization committed to advancing diversity, equity, and inclusion.
Rewarding career path.
Diverse professional development opportunities.
Recognition and rewards for hard work.
Internal training and support from managers.
Meaningful conversations about development.
Competitive compensation package.
Excellent benefits.