Manager, Veterans Homelessness Program

Mission Services of Hamilton•Hamilton, ON

3d•CA$0 - CA$75,138

About The Position

The Manager, Veteran’s Homelessness Program, will lead the implementation and operation of the Veterans Homelessness Program by developing effective service delivery systems, fostering strategic community partnerships, supporting frontline service delivery, and ensuring positive housing outcomes for veterans experiencing homelessness.

Requirements

Preference for post-secondary diploma or degree in human or social services, or equivalent experience
Preference for a minimum two (2) years of experience working in the social services field, with a minimum of three (3) years of experience in a supervisory or management role
Comprehensive understanding of Housing First Principles, housing resources, income supports, and community-based services available to veterans
Strong project management and implementation skills, including the ability to build new systems, processes and partnerships in a developing program environment
Excellent communication and active listening skills, and the ability to build professional relationships with staff, community agencies, government and other funders
Ability to be a team leader and motivator who makes confident decisions
Excellent organizational skills
Strong conflict resolution skills
Clear Police Vulnerable Sector Check
Proof of Negative Two-Step Tuberculosis Skin Test

Responsibilities

Lead the implementation, development and daily operation of the Veterans Homelessness Program in collaboration with the Director, Housing UP!
Develop, implement and continuously improve program policies, procedures, workflows and service delivery practices to support veterans experiencing homelessness in obtaining and maintaining permanent housing
Provide leadership, guidance and operational support to the Veterans-Specific Intensive Case Manager, participating in case conferencing, complex case planning and housing stabilization efforts as required
Work closely with the Landlord Liaison to identify and secure housing opportunities for veterans experiencing homelessness, support landlord engagement efforts and assist in resolving tenancy concerns when needed
Develop and maintain strong working relationships with Veterans Affairs Canada, veteran-serving organizations, mental health and addictions services, healthcare providers, income support programs and other community partners to improve access to services and housing opportunities for veterans
Collaborate with homelessness-serving organizations, Coordinated Access partners and other community agencies to support coordinated service delivery and positive housing outcomes for veterans accessing multiple systems of care
Monitor program performance and maintain accurate records, statistics and reports related to housing outcomes, program participation, income supports, rent supplements, community partnerships and other funder requirements
Analyze program data and outcomes to identify trends, service gaps and opportunities for continuous improvement
Represent the Veterans Homelessness Program on community committees, working groups and stakeholder meetings, as assigned
Support the development of program resources, training materials and operational tools that strengthen service delivery and program sustainability
Work safely and require safe work practices from all staff in the program; identify workplace hazards and respond as required, guided by Mission Services health and safety policies and procedures
Other duties as required to support the successful implementation and operation of the Veterans Homelessness Program