Manager, Vendor Resiliency
About The Position
Ready to help keep a global organization running when it matters most? Join us as a Manager of Vendor Resiliency and play a key role in strengthening how we prepare for, respond to, and recover from vendor disruptions. In this role, you’ll partner across the business to identify risks, shape response plans, and lead exercises that build confidence and readiness across the enterprise. Leading risk-based assessments, evaluating third-party dependencies, and developing practical response strategies are at the heart of this role. You will be supporting resilience planning, coordinating across teams, and strengthening day-to-day operational readiness by improving how we respond to vendor outages. Your work helps ensure Fidelity can continue to serve customers, even during unexpected disruptions.
Requirements
- Experience in business continuity, risk management, or third-party oversight
- Strong interest in understanding how organizations prepare for disruption and recover quickly
- A bachelor’s degree or equivalent experience
- Exposure to financial services or operational risk environments
- Ability to assess risk thoughtfully
- Ability to build strong relationships
- Ability to communicate clearly across both business and risk partners
- Comfortable reviewing vendor resilience capabilities, identifying gaps, and working collaboratively to develop practical solutions
- Enjoy solving complex problems, asking thoughtful questions, and challenging existing approaches to drive improvement
- Comfortable managing multiple priorities in a changing environment
- Proficiency using tools like Excel, PowerPoint, and Word to organize information and communicate insights effectively
Nice To Haves
- Certifications in continuity planning are welcomed but not required and can be pursued after joining.
Responsibilities
- Assessing critical vendors and identifying potential risks and single points of failure
- Evaluating how services can continue or recover during vendor disruptions
- Reviewing vendor continuity plans and providing thoughtful feedback
- Developing response playbooks that outline clear actions and escalation paths
- Leading exercises that test readiness and strengthen response capabilities
- Partnering with stakeholders to address gaps and improve resilience strategies
- Sharing insights and recommendations with senior leaders
Benefits
- Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
