Manager, Vendor Relations and Dispute Resolution

Amerit Fleet Solutions•Charlotte, NC

1d•$100,000 - $110,000

About The Position

Amerit Fleet Solutions, one of the leading fleet maintenance companies in the US, is looking to hire a skilled Manager of Vendor Relations & Dispute Resolution. The Manager of Vendor Relations & Dispute Resolution leads a team of four specialists responsible for managing vendor onboarding, account setup and maintenance, and the resolution of billing disputes and escalations. This leader sets the strategic direction for the vendor relations function, ensures operational excellence, develops and mentors team members, and maintains critical vendor partnerships. The role requires strong leadership capabilities, vendor management expertise, cross-functional collaboration, and the ability to drive process improvements that enhance efficiency and strengthen vendor relationships.

Requirements

5+ years of experience in vendor management, account management, operations, or related field
2+ years of direct team management or supervisory experience
Demonstrated ability to lead cross-functional initiatives and manage multiple stakeholders simultaneously
Strong experience with dispute resolution and complex negotiation
Excellent written and verbal communication skills
Proficiency with email, collaboration tools, spreadsheets, and business systems
Strong analytical and problem-solving capabilities with proven ability to drive process improvement
Ability to work effectively in a collaborative, fast-paced environment and respond to shifting priorities

Nice To Haves

Fleet management, transportation, or automotive industry experience
Experience with Zendesk or similar ticketing systems
Background in dispute resolution, billing, accounts payable, or finance operations
Experience with process improvement methodologies or continuous improvement initiatives

Responsibilities

Directly manage and oversee a team of four, including hiring, performance management, and professional development
Conduct regular one-on-one coaching sessions and team meetings to review workload, monitor progress against priorities, and ensure alignment with departmental objectives
Foster a culture of open communication, encouraging team members to raise questions, concerns, and barriers affecting performance
Provide coaching, guidance, and mentoring to develop team capabilities and prepare high performers for advancement
Remove obstacles to success and reinforce accountability for meeting established expectations, quality standards, and deadlines
Set performance metrics and conduct regular performance reviews against departmental objectives and individual goals
Maintain and strengthen relationships with key national account vendors
Lead recurring status meetings and working sessions with national account vendors to review accounts receivables, disputed POs, aging invoices, process challenges, and action items
Handle high-priority vendor escalations and complex disputes requiring management-level resolution and negotiation
Escalate and resolve critical aging invoice issues and billing discrepancies that impact cash flow or vendor relationships
Coordinate with internal and external stakeholders to remove barriers, improve processes, and expedite resolution of open issues
Provide oversight of vendor onboarding workflows, account setup and maintenance processes, and dispute resolution procedures
Monitor key performance metrics including ticket resolution times, dispute closure rates, aging balances, and vendor satisfaction
Identify opportunities for process improvement, automation, and workflow optimization; lead implementation of enhanced procedures
Review and ensure quality of team deliverables including vendor documentation, dispute resolutions, and account configurations
Oversee compliance with established processes, service level expectations, and company policies across the function
Participate in New Business Implementation (NBI) meetings to ensure vendor onboarding readiness and support successful customer implementations
Coordinate with Accounts Payable, Finance, Operations, and other departments to resolve escalations and address systemic issues
Serve as subject matter expert and escalation point for complex vendor, PO, and billing issues requiring senior-level involvement
Partner with cross-functional teams to develop and implement strategic initiatives (e.g., account sunsetting processes, vendor program improvements)
Prepare regular reporting on team performance, vendor metrics, aging invoices, dispute resolution status, and identified trends
Identify and recommend process improvements, technology investments, and organizational changes that enhance efficiency and vendor satisfaction
Set annual goals and objectives for the team aligned with organizational strategy; track and communicate progress toward goals

Benefits

Full benefits within 30 days
Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
401(k) match program
Paid vacation, holidays, and sick time
Boot and prescription safety glasses reimbursement
Career and learning development with an extensive training program through our Amerit University
Employee referral program, up to $1,000 bonus
ASE certification program with fee reimbursement and bonus
Employee recognition platform that includes opportunities to redeem points for merchandise
Employee Assistance Program (EAP)
24/7 nurse triage line
Employee discounts on cell phone service and entertainment tickets
Employee resource groups (ERGs) that foster inclusion
Wellness and fitness programs through our providers