Manager, Vendor Management and Operations

BMO•Toronto, ON

3d•CA$69,000 - CA$129,000•Onsite

About The Position

The Manager, Vendor Management and Operations is part of the North American Retail Payments (NARP)’ Vendor Management and Operations (VMO) Team, supporting an assigned vendor and all activities relating to it. The Manager leads a team of Senior Analyst(s), ensuring effective management of an assigned vendor portfolio, and focusing on vendor relationship(s), governance, operations, strategic vendor programs, vendor and BMO strategy, cost optimization and efficiencies.

Requirements

Possesses a degree and/or 5 to 7 year’s relevant work experience.
Strong in-depth knowledge and experience managing vendors and programs.
Excellent relationship management and interpersonal skills.
Become a subject matter expert on the vendor and act as a focal point for other internal stakeholders.
Strong knowledge of Total Issuing Solutions (TIS - previously TSYS) the company, systems, and technologies.
Possesses solid business knowledge in the Retail Payments, Finance, or overall Banking Industry.
BMO Product Knowledge.
Strong business acumen and the ability to effectively engage in executive-level discussions.
Strong understanding of financials, budgets and invoicing.
Solid understanding of industry practices and reporting fundamentals.
Excellent analytical and problem-solving skills.
Data-focused and the ability to decipher data to find efficiencies, deficiencies, and new strategies.
Attention to detail and task focused.
Results-oriented and self-motivated with a commitment to excellence.
Strong conceptual skills; creativity, lateral thinker, ability to detail with ambiguity.
Ability to work with minimal supervision.
Excellent communication skills (verbal, written), especially communicating to external vendors and internal stakeholders.
Strong computer literacy, with an ability to leverage technology associated with the job.
Advanced knowledge of Microsoft products such as Excel, able to build pivot tables, Macros; PowerPoint; Power BI, ability to create vendor dashboards, and such.

Nice To Haves

Industry-specific knowledge and experience is an asset.
People-management experience will be an asset.

Responsibilities

Lead the team and work closely with the team, the Senior Manager, and Director on assigned vendor portfolio activities.
Monitor established Service Level Agreements (SLAs), track performance, deviations, and/or breaches. Taking action to remedy the SLA concerns, notifying internal stakeholders and the applicable vendor. Working through the breaches from start to finish.
Manage metrics tracking and business performance reporting issues.
Monitor and ensure vendor services are delivered in accordance with the terms of the agreement.
Monitor established reporting between BMO and the vendor.
Analyze business performance data to produce weekly, monthly, quarterly and annual performance reports, and ad hoc reports as requested, in a concise and consistent manner, soliciting input from a number of sources both internal and external to the business unit.
Create and/or update internal processes related to vendor governance activities.
Facilitate contract reviews and amendment activities between BMO and the vendor.
Manage BMO-Vendor engagements such as scheduled meetings, standing meetings, touchpoints, monthly and quarterly reviews.
Manage BMO-Vendor governance including annual and ongoing due diligence activities.
Ensure any and all risk assessments are completed fully and ahead of due dates.
Coordinate and manage audits and support regulatory examinations.
Ensure all vendor management systems and tools are up to date and comply to audit (internal and external) requirements through monthly audit checks, confirmations, etc.
Identify opportunities in creating efficiencies, process improvements, technology advancements and performing baseline analysis, and execute against approved initiatives.
Responsible for financial reviews and reporting.
If required, initiate and lead work effort to ensure accurate payment of all vendor invoices, ensure timely payments and manage and resolve day to day issues related to invoice, escalate more complex issues to the manager, if necessary.
Verify on a monthly basis that the Administrator is accurately following the process: correct cost centers, accruals.
Ensure appropriate framework and controls are in place to identify and address financial, reputational and compliance risks and gaps including a process for escalation to internal stakeholders.
Assist with any other activities related to assigned vendor.