Manager, UX/UI Design

Petco

About The Position

Want to help pets live their best lives? We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people. Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do. Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services. Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success. About Petco: We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events. The Manager of UX Design leads a high-performing team of designers supporting a multi-billion-dollar specialty retailer. This role will shape user experiences across a diverse ecosystem—including retail, veterinary hospitals, pet services, eCommerce, and a rapidly expanding online pharmacy business. Combines strategic thinking, people leadership, and hands-on design expertise to deliver seamless, customer-centered experiences that drive engagement, loyalty, and revenue.

Requirements

5+ years of UX/Product Design experience, with 2+ years in a leadership role
Proven experience managing and scaling design teams
Strong portfolio demonstrating impactful, user-centered design solutions
Experience designing for complex ecosystems (eCommerce, marketplaces, or service platforms)
Deep understanding of UX principles, research methods, and design systems
Excellent communication and stakeholder management skills

Nice To Haves

Experience in retail, healthcare, veterinary, pharmacy, or service-based industries
Background in omnichannel or multi-platform design environments
Familiarity with regulatory or compliance-driven UX (e.g., pharmacy or healthcare)
Experience integrating physical and digital customer journeys
Key Competencies Strategic thinking with strong business acumen
Empathetic leadership and team development
Data-informed decision-making
Systems thinking across complex user journeys
Ability to balance speed, quality, and innovation

Responsibilities

Team Leadership & Development Lead, mentor, and scale a team of UX/UI and product designers across multiple product areas
Foster a strong design culture rooted in collaboration, innovation, and continuous improvement
Provide regular coaching, performance feedback, and career development planning
Recruit, onboard, and retain top design talent
UX Strategy & Vision Define and drive UX strategy aligned with business goals across retail, services, and digital platforms
Champion a customer-first mindset across all touchpoints (in-store, digital, and service experiences)
Establish and evolve design standards, systems, and best practices
Partner with leadership to influence product roadmaps and long-term vision
Cross-Functional Collaboration Work closely with Product, Engineering, Marketing, Data, and Operations teams
Collaborate with stakeholders across eCommerce, pharmacy, veterinary services, and in-store experiences
Translate complex business requirements into intuitive, scalable design solutions
Design Execution & Quality Oversee end-to-end design processes from discovery and research to delivery and iteration
Ensure high-quality UX deliverables including user flows, wireframes, prototypes, and design specs
Advocate for accessibility, usability, and consistency across all platforms
Utilize customer insights, analytics, and testing to inform design decisions
Customer Experience Innovation Identify opportunities to unify experiences across retail, services, and digital ecosystems
Drive innovation in omnichannel experiences (e.g., online-to-store, service booking, pharmacy fulfillment)
Stay ahead of industry trends and emerging technologies