Manager, User Experience & Design

BMO•Toronto, ON

1d•CA$75,900 - CA$141,900

About The Position

Designs and creates digital experiences by prioritizing users and business requirements over technology limitations and constraints. Understands logical user flows focusing on interaction models, navigation and usage. Applies user-centered design processes to create satisfying and compelling experiences for users of a product. Conducts user research and testing, develops wireframes and task flows based on user needs. Collaborates with development teams to create intuitive, user-friendly software by applying understanding of graphic design, programming and web technologies. Works with cross-functional teams including engineering, product management and user research. Chooses and implements the best design techniques and tests for usability. Gathers user and business requirements and turns them into initial sketches and wireframes all the way through to visual design and HTML/CSS prototyping. Uses wireframes, flows, sketches, and customer journeys to communicate designs in order to promote cross-disciplinary team development and communication. Creates simple prototypes that convey the intent of initial ideas and thoughts. Understands the user and business needs and transforms them into a digital experience. Creates sitemaps and determines the information architecture, makes wireframes and prototypes. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Provides specialized consulting, analytical and technical support. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently and regularly handles non-routine situations. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Foundational level of proficiency: User Interface Design.
Intermediate level of proficiency: Design Pattern/ (User Behavior). Imaging Tools. Web Analytics. Media Content and Graphic Designs. Emotional agility. Adaptability. Verbal & written communication skills. Collaboration & team skills. Analytical and problem solving skills. Data driven decision making.
Advanced level of proficiency: Business Requirements Definition, Analysis and Mapping. Accessibility. Responsive design. Storytelling. Usability Evaluation. Design Thinking. Human Centricity aspects. User Experience Design. User Research. Customer Centricity.
Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Deep knowledge and technical proficiency gained through extensive education and business experience.

Responsibilities

Lead and mentor a multidisciplinary team of UX designers, UX researchers, and UI specialists
Define team structure, capacity planning, and work prioritization across initiatives
Drive high-quality execution of design deliverables across digital products and platforms
Foster a culture of continuous improvement, innovation, and user-first thinking
Define and evolve the UX vision aligned to business strategy, digital roadmap, and KPIs
Translate strategic objectives into actionable design principles and experience frameworks
Partner with Product (BCE Team), Development Squads, and Digital Leadership to shape roadmap priorities
Advocate for UX maturity, ensuring design is embedded early in product lifecycle
Establish and oversee user research programs (qualitative and quantitative)
Ensure designs are evidence-based through usability testing, analytics, and feedback loops
Translate insights into actionable design improvements and measurable outcomes
Promote data-driven decision-making across product and experience design
Act as the primary point of contact for all new and existing change requests related to the BMO GAM Design System (DSM v2.0)
Define, implement, and maintain design governance frameworks, standards, and approval workflows
Ensure consistency, scalability, and reuse of components across all platforms
Oversee evolution and adoption of the design system across teams and vendors
Manage design QA and ensure adherence to accessibility, compliance, and brand standards
Partner closely with Product Managers, Scrum Masters, Developers, and QA teams to ensure design feasibility and alignment
Embed design processes into agile delivery (e.g., sprint cycles, backlog grooming, refinement)
Act as the design authority in project execution, ensuring designs are implemented as intended
Collaborate with marketing, content, and analytics teams to optimize end-to-end user journeys