Manager, Usable Knowledge Systems & Operations

Transcend

22h•$67,500 - $95,000•Remote

About The Position

The Usable Knowledge team supports Transcend’s larger organizational mission by surfacing and synthesizing existing knowledge from research and practice into actionable and accessible resources for school designers. As a member of the Usable Knowledge team, you’ll collaborate closely with teammates on the Usable Knowledge team to contribute to resource development and maintain the systems that make our work possible. In this role, you will play a critical part in maintaining the structures and systems that make the team’s work possible. You'll combine skills in project coordination, operations, database management, and research to help ensure our knowledge base is organized, accessible, accurate, and up to date. You'll manage tasks, communicate proactively, and take initiative in a collaborative environment where curiosity, learning, and perpetual beta are essential.

Requirements

Outstanding project management, organization, and follow-through to manage multiple work streams and logistics efficiently, all while working independently in a remote setting.
Experience with or readiness to learn about a range of tools and processes related to project management, knowledge management, customer relationship management, e-commerce, printing, fulfillment services, and more.
Attention to detail and a commitment to quality, accuracy, and continuous improvement.
Proactive communication, including the ability to keep teammates updated, surface questions early, and flag risks or blockers.
Clear, concise writing and editing skills, with an ability to translate complex ideas into simple, usable language.
Flexibility to navigate shifting priorities, iterate based on feedback, and adapt to evolving project needs.
Collaboration skills that enable you to work effectively with a range of teammates and, at times, external partners.
Willingness—even enjoyment—working iteratively to learn from feedback and iteration and improve on processes and deliverables until goals are met or exceeded.
A deep commitment to Transcend’s mission of transforming education and an eagerness to add to Transcend’s culture and live into Transcend’s core values.

Nice To Haves

Proficiency with data and knowledge management systems.
Experience managing databases (e.g., Airtable, Salesforce, Google Drive) is a plus.
Experience working in or with PK-12 education organizations as a teacher, operations specialist, director of special projects, etc.

Responsibilities

Support the development of high-quality resources for a variety of projects and purposes.
Gather and organize knowledge from diverse sources and translate complex information into simpler language.
Draft overviews of adoptable programs and schools, revise or update existing resources based on feedback and evolving needs, source and evaluate innovative education programs and products, and coordinate design or production tasks that bring resources to life and get them into the hands of the users who need them.
Support and maintain strong systems and structures.
Maintain and improve systems to organize work streams across the Usable Knowledge team.
Oversee the knowledge management systems that house the team’s work, including updating databases with new information, maintaining taxonomies and tagging structures, monitoring data accuracy, proactively flagging gaps, and creating and updating documentation for system use across the team.
Provide operational support across the team.
Provide essential project management, communications, and logistics support to ensure smooth operations.
Support the team in navigating operational needs and constraints by coordinating project plans and calendars across a range of projects.
Support team routines—for example, by organizing files and folders, ensuring naming conventions and version control systems are used, scheduling team stepbacks and meetings, and overseeing e-commerce, printing, and fulfillment services.
Manage yourself effectively and contribute to UK team spaces and culture.
Create and follow project plans developed with your manager, manage your own time and deliverables, and communicate progress regularly.
Engage in self-learning activities co-designed with your supervisor to meet personal growth goals.
Contribute to a constructive, collaborative team culture.
Participate fully in Transcend’s culture and uphold and live into Transcend’s core values.