Manager, Underwriting Support
About The Position
IAT Insurance Group has an immediate opening for a Manager, Underwriting Support to work out of one of the following IAT office locations: Scottsdale, Arizona Rolling Meadows, Illinois Kansas City, Missouri Omaha, Nebraska. This role is primarily responsible for the strategic and operational leadership for Operations staff supporting the Management Liability business segment. The role ensures scalable, efficient and high-quality underwriting support services while driving process improvement, workforce planning, and cross functional alignment with underwriting and operations leadership. This role works a hybrid schedule that requires working from the office Monday through Wednesday, with the option of working Thursday and Friday remotely.
Requirements
- Associate’s degree
- 5+ years of underwriting or insurance operations experience
- 3+ years of people management experience, managing supervisors or a large team
- Strategic mindset with hands-on operational expertise
- Strong leadership and change management capabilities
- Advanced analytical and problem-solving skills
- Project and process management skills
- Deep understanding of underwriting workflows and insurance systems
- Excellent executive level communication and stakeholder management skills
- Must be authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employment purposes
Nice To Haves
- Bachelor’s degree
Responsibilities
- Lead, mentor and develop account managers and supervisors.
- Establish team goals, performance metrics and capacity plans aligned with business objectives.
- Drive a culture of accountability, quality and continuous improvement.
- Oversee end to end underwriting support operations new business set up, policy issuance, renewals and endorsements.
- Ensure consistent application of procedures, workflows and best practices.
- Manage volume fluctuations and resource allocation to support underwriting demand.
- Own quality management processes, including audits, remediation and reporting.
- Ensure regulatory compliance, internal controls and adherence to underwriting guidelines.
- Identify operational risks and implement mitigation strategies.
- Lead process optimization initiatives to improve efficiency, accuracy and customer experience.
- Partner with technology and underwriting teams on system upgrades, automation and data initiatives.
- Analyze KPIs and performance data metric trends to inform decisions and improvements.
- Serve as a key operational partner to underwriting leadership.
- Communicate performance, risks, and recommendations to senior leadership.
- Collaborate to support product growth and operational initiatives.
- Support budget planning, forecasting and vendor or outsourcing strategies as applicable.
- Optimize staffing models and leverage tools/automation to manage costs and scale operations.
Benefits
- 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
- 7% 401(k) Company Match and additional Profit Sharing
- Hybrid work environment
- Numerous training and development opportunities to assist you in furthering your career
- Healthcare and Wellness Programs
- Opportunity to earn performance-based bonuses
- College Loan Assistance Support Plan
- Educational Assistance Program
- Mentorship Program
- Dress for Your Day Policy
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
