Manager, Tutoring Services LEP

University of Denver•Denver, CO

9h•$31•Onsite

About The Position

The Learning Effectiveness Program (LEP) at the University of Denver was founded in 1982 and is an internationally recognized program for neurodivergent learners. LEP is a fee-for-service program offering access to supports for learners with Specific Learning Disabilities, Attention Deficit/Hyperactivity Disorder (ADHD), students on the Autism Spectrum, and/or students who have a history of learning differences. Our Mission is two-fold: To support and service University of Denver students, and To serve as a resource to the University Community. The Manager of Tutoring Services oversees all aspects of the Learning Effectiveness Programs tutoring services, managing 75-100 tutors who serve 400-450 LEP students. This role encompasses recruitment, hiring, training, supervision, and ongoing professional development of tutoring staff. The Manager ensures tutors receive College Reading and Learning Association (CRLA) certification training, maintains program standards, processes payroll, and resolves conflicts between students and tutors. Additionally, this position involves program assessment, campus collaboration, and representation of LEP tutoring services at professional conferences and events.

Requirements

Bachelors degree in psychology, education, special education, or closely related field
Supervisory experience
Experience working with students
Experience in Tutoring Services management/administration
Specialized training and experience working with students with learning disabilities and differences
Knowledge and experience applying Universal Design for Learning concepts

Nice To Haves

Masters degree in psychology, education, special education, or closely related field
Experience managing a tutoring center
Experience with a tutoring management/scheduling system
Familiarity with College Reading and Learning Association (CRLA) certification process
Specialized experience working with college-level students with learning disabilities and differences
Supervisory experience with tutors
Experience developing and leading professional workshops and training sessions

Responsibilities

Provide overall management and supervision of tutoring services for 400-450 LEP students
Serve as primary liaison between counselors, tutors, and students
Set expectations and communicate policies for tutoring services to all stakeholders
Monitor program for academic integrity violations
Resolve communication issues and tutoring conflicts collaboratively
Recruit, hire, and evaluate 75-100 tutors based on student enrollment needs
Determine tutoring needs
Supervise and evaluate 5-8 Lead Tutors who mentor tutor groups and implement program initiatives
Conduct ongoing assessment of tutor performance
Provide comprehensive onboarding for new tutoring staff
Deliver training on techniques for working with diverse learning styles and Universal Design for Learning principles
Plan and facilitate ongoing professional development to maintain current best practices
Ensure all tutors complete CRLA certification requirements and ongoing training
Actively participate in professional development at university, Dean of Students, division, and department levels
Process accurate and timely payroll through Pioneer Time (Kronos) system each pay period
Approve all tutor timesheets and track additional administrative and preparation time
Monitor recorded time to ensure payroll accuracy
Respond to emails and voice messages within 24 hours
Track tutoring services costs and evaluate on a year-to-year basis
Conduct program evaluation and assessment including data collection, surveys, analysis, and reporting
Partner with faculty and staff to create access to learning through resource and strategy sharing
Collaborate with campus colleagues to recruit subject-specific tutors
Work with other tutoring centers including Athletics, Writing Center, Mathematics Lab, and Science and Engineering Support
Support FLYTE (LEP Pre-orientation), Eye to Eye, and ADDventure Conference
Support prospective student visits and social skill building events
Complete other duties as assigned