Manager, Travel

Paul Hastings • Washington, DC

150d • $95,300 - $132,000 • Onsite

About The Position

Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. With a strong presence throughout the U.S., Asia, Europe, Latin America, and the Middle East, we have the global reach and extensive capabilities to provide personalized service wherever our clients’ needs take us. As one of the world’s leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth. The Manager, Travel works under the direction of the Director of Travel, ensuring the seamless coordination of all domestic and international travel for attorneys and business professionals. This role manages day-to-day travel activities, interacts with vendors and ensures that the firm’s travel program operates efficiently, cost-effectively, and in alignment with firm policies and strategic goals.

Requirements

• At least 5 years of progressive experience in corporate travel management, ideally within a professional services or law firm environment
• Strong knowledge of global travel operations, including airline, hotel, and ground transportation programs
• At least 5 years of work process and procedure experience
• Proven ability to manage multiple priorities and deliver exceptional service in a deadline-driven environment
• High level of discretion and professionalism in handling sensitive traveler information and firm matters
• Excellent communication, negotiation, and vendor management skills
• Bachelor’s degree (preferred)
• Advanced proficiency in Microsoft Office Suite
• Advanced proficiency in planning, allocating and reconciling an operations budget
• Advanced knowledge of office administration and services procedures and practices, preferably in a legal environment (where applicable)
• Advanced knowledge of staff performance management, facilities and operations procedures and practices, records and related practices and systems as applicable to the position
• Experienced in working for a global organization and leading managed travel programs
• Driving strategic travel relationships
• Supporting firm spend culture
• Knowledge of global travel industry
• Understanding of major global travel-related organizations (GBTA, ACTE, ISM, etc.)

Responsibilities

• Serve as primary contact for the firm’s travelers to assist in the day-to-day travel operations, service delivery issues as well as traveler experience, traveler escalations and providing prompt and effective resolution
• Work closely with the Director of Travel to implement travel initiatives, including managing travel requests for meetings and firm events
• Manage travel services through efficient processes with high client satisfaction while adhering to travel policy compliance and awareness of savings to the firm
• Develop strong working relationships with all levels of the firm on a global scale to include key stakeholders
• Create training modules and lead training for travel arrangers and travelers on the travel program, policies and how to create traveler profiles
• Support the implementation of global projects related to travel tools and solutions, including 3rd party vendors
• Develop a collaborative partnership with the firm’s travel vendor to support shared goals
• Manage travel reporting, including development of travel dashboards with data related to spend, travel metrics for compliance, volume trends along with exception reporting, budgeting and forecasting
• Work collaboratively with cross-functional teams and departments across offices
• Work beyond scheduled hours as required
• Handle additional related projects and tasks as may be assigned and necessary

Benefits

• Medical
• Dental
• Vision
• Life/AD&D
• Long Term Care
• Short- and Long-Term Disability
• Flexible Spending Accounts and Health Savings Account
• Healthcare Concierge and Advocacy
• Lifestyle Spending Account
• Voluntary 401(k) Plan and Profit Sharing
• 10 Paid Holidays per year
• Generous PTO Program
• Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring
• Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health, Menopause and Midlife Health and Well-Being Events)
• Retirement Plan Consulting
• Anniversary Bonus Program
• Professional Development Programs
• Transportation and Commuter Benefits
• International Travel Insurance
• Critical Illness, Hospital Indemnity and Accident Insurance
• Auto/Home/Pet Insurance
• Prepaid Legal Insurance
• Employee Discounts
• Opportunity to earn bonuses based on individual contribution and firm profitability

What This Job Offers

• Job Type: Full-time
• Career Level: Manager