Manager Trauma Services

Texas Health•Fort Worth, TX

12d•Onsite

About The Position

The Manager Trauma Services is responsible for all activities related to the hospital's Trauma Program. This role directs and organizes the services and systems necessary for a multidisciplinary approach to providing care to trauma patients. The Manager ensures full and seamless integration of all operational components, eliminating variation and aligning strategic and operational processes. A key accountability is ensuring compliance with regulatory agencies and accrediting bodies. Maintaining Level I Trauma designation is another large focus of the Trauma Services Manager.

Requirements

Bachelor's Degree Nursing Required
5 Years Trauma related experience which includes at least 3 years direct clinical care Required
RN - Registered Nurse Licensed in the State of Texas Upon Hire Required
BCLS - Basic Cardiac Life Support prior to providing independent patient care and maintained quarterly Required
ACLS - Advanced Cardiac Life Support within 90 Days of hire Required
Other Trauma Outcome Performance Improvement Course or Trauma Coordinator Core Course Upon Hire Required
Excellent verbal and written communication skills including the ability to communicate effectively and professionally across disciplines and with a variety of distinct constituents as well as the ability to articulate complex information in understandable terms.
Excellent interpersonal skills with the ability to establish and maintain effective working relationships across and beyond the organization.
Demonstrated ability to influence and coach for results.
Demonstrated ability to lead organizational initiatives, accomplish results, and achieve measurable outcomes or goals.
Strong analytical reasoning skills, including the ability to implement projects, and solve complex situations.
Must be able to work in challenging situations, involving competing interests, and interdisciplinary groups.
Clinical and compliance knowledge with Major Trauma Programs.
Proficient computer and Microsoft Office skills.

Nice To Haves

Master's Degree Preferred
3 Years Progressive leadership experience Preferred
Prior trauma program administration experience Preferred
Trauma program leadership experience Strongly Preferred
Experience with Large High Reliability Organizations Strongly Preferred
Level I Trauma Program Experience Strongly Preferred
ATCN - Advanced Trauma Care Nurse Upon Hire Preferred
TNCC - Trauma Nursing Core Course Upon Hire Preferred
ENPC - Emergency Nursing Pediatric Course Upon Hire Preferred
PALS - Pediatric Advanced Life Support Upon Hire Preferred
Other AAAM Injury Scaling Course within 12 Months of hired Required

Responsibilities

Provides leadership and direction for the hospital's trauma program, delegating activities as required for safe, efficient, and effective operations.
Coordinates management across the continuum of trauma care, including planning and implementation of clinical protocols and practice management guidelines, monitoring care of in-hospital patients, and serving as a resource for clinical practice.
Monitors and evaluates the continuum of trauma care from EMS entry to discharge.
Ensures implementation of policies, procedures, and standards that direct operations, create operational efficiency, and ensure regulatory compliance of the trauma program.
Assists in developing interdisciplinary policies, procedures, and standards that direct operations and facilitate coordination of care.
Develops and implements operating plans to ensure program objectives are realized.
Collaborates and cultivates strong working relationships across disciplines and with all levels of leadership.
Responsible for the operation and oversight of the Trauma Registry.
Represents the entity trauma program on various hospital and community committees to enhance and foster optimal trauma care.
Works with EMS agencies serving the trauma population.
Provides direction in emergency or crisis situations.
Maintains current knowledge regarding disaster preparedness and emergency management.
Directs community trauma education and prevention programs.
Establishes community relationships that enhance program visibility.
Participates in the development of trauma care systems at the community, State, and/or National levels.
Develops processes to maintain compliance with regulatory agencies and accrediting bodies (TJC, American College of Surgeons, entity leadership, etc.) using shared decision making.
Ensures operations are carried out in compliance with regulations.
Works collaboratively with medical staff to validate and sustain compliance with regulatory/accreditation standards.
Monitors clinical documentation through routine audits to ensure compliance with applicable federal/state guidelines and accreditation requirements or standards.
Identifies gaps and implements remediation plans as necessary.
Investigates and responds to matters of concern related to alleged violations, taking corrective action as necessary, in collaboration with entity Compliance.
Consults with Human Resources as appropriate regarding potential disciplinary action.
Provides regular reports to leadership regarding trauma program compliance.
Creates a culture of continuous improvement and accountability, ensuring the integration of quality and performance improvement into operations.
Supervises the collection, coding, and scoring of trauma data.
Develops processes for validation of the data.
Utilizes the trauma registry to facilitate research, performance improvement activities, and trend reports.
Analyzes data, identifies trends/areas for improvement in processes, structures, and systems impacting trauma care patient outcomes; develops a plan to close gaps and sustain gains as appropriate.
Ensures compliance with policies and procedures as well as safety, environmental, and infection control guidelines.
Active involvement in research projects including the analysis and distribution of findings.
Implements evidence-based and best practices as it relates to providing excellent care in a cost-effective and efficient manner.
Identifies key performance indicators that need to be monitored and evaluated.
Operationally responsible for the financial performance, including operating and capital budgeting for the trauma program.
Promotes activities to reduce costs, enhance revenues, and achieve operational efficiency.
Manages the approved budget through frequent and regular monitoring.
Implements written action plans to address variances, adjusting strategies as needed to meet budgetary expectations.
Considers operational outcomes and financial implications when making recommendations to implement new services or modify current programs.
Manages staffing levels consistent with volumes.
Recruits and retains a quality workforce.
Provides a work environment that attracts and retains staff.
Accountable for orientation, continuing education, and competency verification for all staff.
Ensures Human Resource metrics (i.e., retention, vacancy rates, etc.) meet established targets.
Promotes and fosters a diverse, highly engaged, and collaborative work environment within areas of responsibility.
Utilizes workforce metrics such as vacancy, retention, and engagement to monitor, identify, and respond to workforce trends.
Consistently practices strategic human resources management.
Motivates others to achieve excellence in patient care, quality, safety, service, and stewardship.
Conducts regular meetings, informs the team of changes in policy or procedure, and provides information regarding the overall strategic mission, vision, and direction of the hospital.
Mentors, coaches, and supports direct reports, front-line teams, and hospital leadership by building teamwork, staff development, and education to achieve optimal performance and develop managerial and clinical talent.
Ensures employee engagement survey participation rates and results meet established goals.
Ensures mandatory requirements are complete and required licensures, certifications, and/or registries are current and in good standing.
Maintains compliance with hospital and system policies.
Monitors and manages performance using the disciplinary process as appropriate.