Manager, Transition Strategy Partner

TriNet•Atlanta, GA

1d•$89,600 - $168,000•Onsite

About The Position

The Manager, Transition Strategy is responsible for leading a team of Transition Strategy Partners ensuring consistent, high-quality execution of transition strategy across the customer lifecycle—from pre-sale through onboarding and transition to steady-state service. This role translates enterprise transition strategy into operational execution by providing leadership, guidance, and oversight to Transition Strategy Partners. The Manager drives consistency in customer experience, supports complex and high-risk engagements, and ensures alignment between sales commitments, solution design, and onboarding execution.

Requirements

Bachelor's Degree required
Typically 5+ years Customer onboarding, implementation, transition services, or related areas required
Typically 2+ years People leadership experience required
Leadership and coaching capabilities with ability to develop high-performing teams (Advanced proficiency)
Understanding of customer onboarding, implementation, and transition processes (Advanced proficiency)
Ability to balance strategic priorities with operational execution (Intermediate proficiency)
Consultative, analytical, and problem-solving skills (Intermediate proficiency)
Managing escalations, risk, and complex customer scenarios (Advanced proficiency)
Communication, presentation, and facilitation skills (Intermediate proficiency)
Business acumen, including understanding of sales processes, contracts, and solution configuration (Intermediate proficiency)
Ability to manage multiple priorities in a fast-paced environment (Intermediate proficiency)
Commitment to service excellence, customer advocacy, and continuous improvement (Advanced proficiency)
Commitment to high professional ethical standards and a diverse workplace (Advanced proficiency)

Nice To Haves

Certified Associate in Project Management (CAPM) preferred
Certified Project Management Professional (PMP) preferred
Certified Payroll Professional (CPP) preferred
PHR or SHRM-CP preferred
SPHR or SHRM-SCP preferred

Responsibilities

Lead, coach, and develop Transition Strategy Partners, driving performance, goal alignment, and ongoing capability building.
Foster a high-accountability, customer-focused culture through training, coaching, and day-to-day guidance.
Oversee end-to-end transition delivery to ensure timely, high-quality onboarding and customer outcomes.
Manage resource alignment, provide escalation support, and guide teams through complex customer scenarios.
Partner with Sales to ensure accurate scoping, feasibility, and alignment of customer solutions.
Mitigate risk on complex deals and support faster deal cycles by addressing onboarding dependencies and operational constraints.
Establish and monitor KPIs to track onboarding timelines, quality, and customer experience.
Ensure adherence to standards, drive performance reviews, and maintain visibility into risks and outcomes.
Act as a key liaison across various departments across the organization to drive aligned execution.
Resolve escalations and remove blockers to maintain onboarding success and delivery timelines.
Drive process and system improvements to enhance efficiency, scalability, and onboarding execution.
Leverage insights to refine playbooks, standardize practices, and support automation initiatives.
Performs other duties as assigned
Complies with all policies and standards