Manager, Transformative Change - Disputes, Claims & Investigations

Stout • New York, NY

7d • $87,000 - $195,000

About The Position

Stout’s Transformative Change practice combines data analysis, research, strategy, and operational experience to help clients achieve sustainable change in complex environments. The practice helps clients meet financial objectives, implement strategic initiatives, address compliance requirements, and evaluate impact. Engagements include designing, implementing, and improving programs, policies, and operational processes for clients, including government entities and nonprofit organizations. The work involves nonprofit legal organizations, pro bono counsel, government entities, and court-appointed monitors on matters such as housing, education, disability rights, public benefits, immigration, family and child rights, and related civil rights and systems reform issues. Public housing is an industry focus for this position.

The Manager leads project workstreams, manages client relationships, and oversees teams delivering analytical and operational solutions for complex public-sector and litigation-related engagements. The role supports clients in strengthening compliance, improving program effectiveness, and implementing sustainable operational improvements. It requires careful judgment, strong documentation, and consistent attention to accuracy.

The Manager manages projects from planning through execution, supports call center operations and resident engagement, builds CRM workflows, analyzes operational and program data, develops monitoring frameworks and reports, documents processes, and prepares client- and court-facing materials. The role coordinates with attorneys, program monitors, analysts, call center teams, and client stakeholders; protects sensitive information; reviews deliverables; and coaches junior staff. The position also participates in marketing, sector strategy, and thought leadership efforts.

Requirements

• At least 5 years of relevant experience in management consulting, economic consulting, public-sector or nonprofit consulting, program implementation, monitoring, or related work.
• Bachelor’s degree in business, economics, public policy, statistics, data analytics, sociology, political science, social work, law, or a related field.
• GPA of 3.5 or above.
• Strong written and verbal communication skills and ability to explain analysis to diverse stakeholders.
• Proficiency with Excel and careful documentation.
• Ability to handle sensitive information with discretion and maintain objective, well-supported conclusions.
• Interest in public-sector and nonprofit consulting, civil rights, program improvement, and systems reform.
• Experience leading consulting workstreams and reviewing junior staff deliverables.
• Project management and stakeholder facilitation experience.
• Analytical rigor, empathy, and practical judgment when working on sensitive, ambiguous matters.
• Ability to maintain neutrality and independence while collaborating with clients and stakeholders.
• Ability to work in a fast-paced, high-pressure environment, manage multiple workstreams independently, ask timely questions, and adapt to evolving priorities and court, client, and external deadlines without sacrificing accuracy.
• Strong organizational and proactive communication skills.
• Commitment to Stout’s core values and careful documentation, collaboration, and responsive client service.

Nice To Haves

• Experience with Tableau, Power BI, and Zendesk.

Responsibilities

• Manage project activities from planning through execution, including timelines, budgets, milestones, deliverables, stakeholder communication, and cross-functional teams across litigation support, compliance monitoring, and implementation consulting.
• Support development and implementation of call center operations by coordinating workflows, establishing processes, supporting staffing and training, managing cases and resident engagement, and aligning service delivery with project and client goals.
• Build operational workflows in CRM platforms such as Zendesk, including intake forms, data fields, automation, routing, and reporting.
• Collect, validate, and analyze program, operational, and service-delivery data and stakeholder feedback; develop findings and recommendations and document sources, assumptions, limitations, and methods.
• Perform KPI calculations, trend and outlier analysis, and reporting using Excel and, where appropriate, Tableau or Power BI.
• Develop monitoring frameworks, compliance measures, dashboards, and reports to track progress and identify corrective actions.
• Support process mapping and documentation of standard operating procedures, intake criteria, escalation protocols, and quality assurance practices.
• Prepare workpapers, analyses, visualizations, presentations, memoranda, exhibits, and reports for clients, courts, and other stakeholders, with appropriate source support.
• Coordinate with attorneys, program monitors, data analysts, call center teams, and client stakeholders.
• Protect personally identifiable information, privileged communications, and other sensitive case materials.
• Review analyses and deliverables, resolve issues, and coach and support the career development of Analysts and Associates.
• Participate in marketing, sector strategy, and thought leadership efforts.

Benefits

• Competitive compensation.
• Benefits and wellness options tailored to support employees at every stage of life.
• Ongoing training and mentorship.
• Employee resource groups.
• Clear performance feedback.
• Flexible work schedules.
• Discretionary time off policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager