Manager, Transformation Delivery
About The Position
We are seeking a Manager, Transformation Delivery to lead our low-code solution delivery team and support transformation initiatives within Group Benefits Operations. This is a hands-on delivery leadership role accountable for owning end-to-end solution delivery using Microsoft Power Platform, driving operational transformation, and delivering measurable business outcomes. The successful candidate will combine people leadership with practical experience delivering technology-enabled solutions and must be capable of providing technical direction and coaching to a team of low-code, automation, and AI experts. This role is ideal for a collaborative leader who thrives in a complex stakeholder environment and is passionate about leveraging technology, automation, and Generative AI to solve business problems and improve customer and employee experiences.
Requirements
- 5–7 years of progressive experience in transformation, operational excellence, technology delivery, solution delivery leadership, or related roles.
- 3–5 years of people leadership experience leading high-performing teams.
- Demonstrated hands-on experience owning and delivering low-code, workflow, automation, digital, or technology-enabled solutions from concept through implementation and adoption.
- Strong understanding of Microsoft Power Platform and Generative AI, with practical experience identifying, implementing, or leading AI-enabled productivity and automation solutions.
- Demonstrated ability to understand business problems and determine the most effective solution approach.
- Proven track record delivering initiatives with measurable business outcomes.
- Strong analytical, problem-solving, and decision-making capabilities.
- Experience influencing outcomes and priorities with Directors, AVPs, and cross-functional stakeholders.
Nice To Haves
- Experience within Group Benefits, Insurance, or Financial Services operations.
- Experience with workflow, automation, analytics, or citizen development programs.
- Knowledge of Lean, Six Sigma, Agile, or other continuous improvement methodologies.
- Experience supporting enterprise transformation or operational modernization initiatives.
- Demonstrated success implementing Generative AI or AI-enabled productivity solutions.
Responsibilities
- Own the end-to-end delivery of Group Benefits Operations low-code solutions leveraging Microsoft Power Platform, from intake through implementation, adoption, and ongoing sustainability.
- Provide delivery leadership and technical guidance to a team of low-code developers and transformation practitioners, leveraging personal delivery experience to mentor and challenge solution approaches.
- Partner with IT, Product, Security, and Risk to ensure solutions are scalable, secure, and compliant.
- Establish delivery standards, intake processes, prioritization practices, and governance for low-code initiatives.
- Work closely with business partners to understand operational challenges and translate them into practical technology solutions.
- Drive adoption and sustainability of solutions through effective change management and transition planning.
- Ensure delivery outcomes are predictable, measurable, and aligned with business objectives.
- Lead, coach, and develop a high-performing team of low-code developers and transformation practitioners.
- Create a culture of accountability, collaboration, innovation, and continuous learning.
- Set clear expectations for quality, delivery, and professional development.
- Support talent planning, performance management, and succession development within the team.
- Lead the delivery of transformation initiatives that improve operational effectiveness, customer experience, and employee experience.
- Apply continuous improvement and data-driven problem-solving techniques to identify and address business challenges.
- Monitor and report on delivery outcomes, benefits realization, risks, dependencies, and overall portfolio health.
- Drive greater delivery predictability through effective planning, governance, and performance reporting.
- Influence stakeholders across Operations, Technology, and Business functions to align priorities and outcomes.
Benefits
- health
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada includes holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
