Manager, Training

Pep Boys • Bala-Cynwyd, PA

11d • Hybrid

About The Position

The Training Manager is responsible for leading the delivery of training that drives performance across Pep Boys store and field operations. This role oversees a team of field trainers and ensures consistent, high-quality execution of training programs focused on sales, customer experience, and core operational processes. The Training Manager partners closely with Operations, Training Design, and key business stakeholders to ensure training is practical, relevant, and aligned to business priorities. This role is accountable for how training shows up in the field, ensuring it is delivered effectively, reinforced through application, and continuously improved based on feedback and results.

Requirements

• 5-8 years of Technical Skills
• 3-5 years of Supervisory experience
• Strong understanding of retail, service, and/or field-based operations
• Knowledge of adult learning principles and effective training delivery methods
• Understanding of sales and customer experience behaviors that drive performance
• Familiarity with blended learning approaches (in-store, VILT, eLearning)
• Awareness of how training connects to business performance
• Strong leadership and team management skills
• Ability to coach and develop trainers to deliver high-impact learning
• Strong partnership and influence skills across Operations and corporate teams
• Ability to translate business needs into training priorities
• Strong execution mindset with focus on consistency and quality
• Comfortable operating in a fast-paced, evolving environment

Responsibilities

• Lead and manage a team of field trainers, including hiring, onboarding, coaching, and performance management
• Drive consistent execution of training delivery across regions (in-store training, VILT, hands-on support)
• Partner with Operations leaders (MSLs, QSLs, RDs) to align training priorities with business needs and ensure adoption in the field
• Ensure training is applied in the field, reinforcing a learn–practice–check approach through observation, coaching, and follow-up
• Collaborate with Learning Experience Design team to provide input on content needs, gaps, and field feedback
• Monitor training effectiveness and identify opportunities for improvement based on field performance, feedback, and business results
• Support rollout of new initiatives and programs, ensuring trainers are prepared and training is delivered at the right time and in the right way
• Direct management of Field Trainers of approximately 4– 8 direct reports, with span of control varying based on regional coverage, business needs, and trainer deployment model.
• Building trainer capability, reinforcing delivery standards, and ensuring alignment to business priorities.

Benefits

• Competitive pay
• Incentive opportunities (commission, bonus, or performance-based pay where applicable)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holiday pay
• Life insurance and Short-Term Disability
• DailyPay – access your pay when you need it
• Training, development, and career growth opportunities
• A supportive team environment with opportunities to grow within a company serving customers for over 100+ years

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed