Manager Trainee

Tower Loan•Smyrna, TN

18d•Onsite

About The Position

Tower Loan’s full-time Manager Development Program prepares Manager Trainees for future leadership roles in consumer finance. Over 10–12 months, trainees receive hands-on experience in customer service, sales, financial management, and branch operations while earning competitive pay and performance-based incentives. The role includes learning management responsibilities and supporting the branch manager, with potential relocation upon promotion into management. The position is on-site and scheduled Monday through Friday, 8:30 AM to 5:30 PM, with some extended weekday hours as needed and possible Saturday work.

Requirements

High school diploma or GED.
Willingness to relocate upon promotion into management.
Valid driver’s license and reliable vehicle.

Nice To Haves

Experience in sales, collections, or customer service.

Responsibilities

Become proficient in customer service, sales, marketing, finance, and operations.
Build long-term customer relationships by listening to customer needs and recommending appropriate services.
Offer optional products to new and existing customers.
Contact customers regarding payment reminders and arrangements.
Assist the Manager in exceeding established office goals.
Learn and support management duties, including delegating employee workload and analyzing loan documents.
Develop and demonstrate management skills in recruitment, staff development, performance management, and leadership.
Perform other duties as assigned.

Benefits

Competitive salary and performance-based incentives.
Medical, dental, and vision options.
Employee Assistance Program and life insurance.
Up to 3% 401(k) match.
Paid time off: 16 days per year after one full year, with cash back for unused time.
Paid holidays.
Annual raises and performance bonuses.
Monthly incentive bonuses.
Employee referral bonuses.
Comprehensive training programs and opportunities for advancement.