Manager Trainee

Tower Loan•Mattoon, IL

2d•Onsite

About The Position

Tower Loan’s full-time Manager Development Program prepares Manager Trainees for leadership roles in consumer finance. Over 10–12 months, trainees gain hands-on experience in customer service, sales, financial management, and branch operations while earning competitive pay and performance-based incentives. The role offers a path to management through training, practical experience, and Tower Loan’s promote-from-within culture. The position is onsite and scheduled Monday through Friday, 8:30 AM to 5:30 PM, with some extended weekday hours as needed and possible Saturday work. Willingness to relocate upon promotion into management is required.

Requirements

High school diploma or GED.
Willingness to relocate upon promotion into management.
Valid driver’s license and reliable vehicle.

Nice To Haves

Sales, collections, or customer service experience.

Responsibilities

Become proficient in customer service, sales, marketing, finance, and operations.
Build long-term customer relationships by listening to customer needs and recommending appropriate services.
Offer optional products to new and existing customers.
Contact customers about payment reminders and arrangements.
Assist the Manager in exceeding established office goals.
Learn and support management duties, including delegating employee workloads and analyzing loan documents.
Develop skills in recruitment, staff development, performance management, and leadership.
Perform other duties as assigned.

Benefits

Medical, dental, and vision options
Employee Assistance Program
Life insurance
Up to 3% 401(k) match
Paid time off: 16 days per year after one full year, with cash back for unused time
Paid holidays
Annual raises
Performance bonuses
Monthly incentives
Employee referral bonuses
Participation in charitable campaigns
Competitive salary and performance-based incentives
Comprehensive training programs
Career advancement opportunities