Manager, TPO Customer Orders

Johnson & Johnson Innovative Medicine • New Brunswick, NJ

1d • Hybrid

About The Position

The Manager, TPO Customer Orders plays a key role in enabling efficient, accurate, and compliant third‑party order (TPO) processing through commercial technology solutions. This role partners closely with Commercial Operations, Customer Service, Supply Chain, and IT teams to ensure customer order systems and processes support service excellence, operational efficiency, and business continuity and reports into the DePuy Synthes Technology organization. The role has direct impact on customer experience, order accuracy, and end‑to‑end commercial execution. Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Requirements

• Bachelor’s degree required, preferably in Business, Information Systems, Supply Chain, or a related field.
• 6–8 years of relevant experience in commercial technology, customer order management, or enterprise systems.
• Experience supporting customer order processing, order‑to‑cash, or related commercial workflows.
• Strong understanding of cross‑functional commercial operations and system integrations.
• Ability to manage multiple priorities and resolve issues in a fast‑paced environment.
• English required.

Nice To Haves

• Advanced degree preferred.
• Experience working with third‑party order processing or distribution models.
• Experience with ERP/SAP or commercial order management systems.
• Experience supporting process improvement or system implementation initiatives.
• Familiarity with regulated or highly controlled environments.
• Experience working in a global or matrixed organization.
• Strong analytical, problem‑solving, and communication skills.
• Commercial systems, supply chain, or project management certifications preferred.

Responsibilities

• Manage and support commercial technology solutions that enable third‑party customer order processing and fulfillment.
• Partner with Customer Service, Commercial Operations, Supply Chain, and IT stakeholders to translate business needs into system enhancements and process improvements.
• Oversee day‑to‑day system performance related to TPO customer orders, ensuring stability, accuracy, and timely issue resolution.
• Coordinate testing, deployment, and adoption of system changes impacting customer order workflows.
• Ensure order processing solutions comply with internal controls, governance standards, and regulatory requirements.
• Analyze operational data and system performance metrics to identify risks, trends, and improvement opportunities.
• Support vendor and partner relationships related to customer order technologies, as needed.
• Contribute to continuous improvement initiatives that enhance customer experience and operational efficiency.
• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data‑driven decision‑making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.

Benefits

• Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long-term incentive program.
• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• 10 days Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager